Fast Food RestaurantHot Dog RestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 2650 South Market Street! Dive into the authentic taste of Chicago Street food at our Garage themed restaurant, just 0.7 miles, 0.7 miles from Discovery District Park, Urban Air Trampoline & Adventure Park. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Mixed reviews on food quality; some customers enjoyed the Italian beef and hot dogs, while others found items bland or poorly prepared.
Service Issues
Several customers reported poor service experiences, including rude staff and incorrect orders, impacting overall satisfaction.
Atmosphere
The restaurant has a lively atmosphere but is often criticized for being too loud and disorganized.
Pricing Concerns
Many customers feel the prices are high relative to the quality and portion sizes of the food.
Positive Experiences
Despite the issues, many customers expressed love for the brand and enjoyed their meals, highlighting specific staff members for excellent service.
KS
Kaitlyn Scott
3 days ago
2.0
My husband and I decided to try Portillo’s since we just moved to a neighboring area, and we were disappointed with the meal. I ordered and got the Spicy Chop salad, which was a bowl of what seemed like a bag of shredded iceberg lettuce from walmart, a couple pieces of crispy chicken which was good, and some canned diced tomatoes/jalepeños. I was disappointed considering it was a $14 salad for something I could’ve picked up at Walmart’s grab-n-go section. My husband got a veggie dog which is great they offer, but it was cold. Overall too expensive for what is received, and we waited 20 minutes during a non-busy time.
JG
JOSEPH GOODWIN
Feb 24, 2026
5.0
I had an amazing experience at Portillo’s! From the moment we walked in, everything was on point — the food was fresh, hot, and full of flavor. The atmosphere was great, but what truly made the visit stand out was CADE.
CADE was hands down the best! Professional, attentive, and genuinely welcoming. He made sure everything was right with our order and went above and beyond to make sure we had a great experience. It’s rare to see that level of customer service, and it definitely didn’t go unnoticed.
If you’re stopping by, I highly recommend it and if CADE is there, you’re in great hands! 🔥👏
DH
Debbie Hernandez
Feb 23, 2026
5.0
Jacob, Sydney and Camila & the rest of crew working on 2/23/26 are GREAT!! The counter service was very professional. Jacob working in the dunning room is articulate and does an exceptional job keeping the dinning room clean and stocked. Thank you to all at Gilbert Portillos. 😃
KK
Klay
Feb 12, 2026
3.0
All the food here was pretty average to be honest. It’s worth trying but don’t expect an insane burger. I will say for fries, burger, chili dog and a drink the price was reasonable. The place inside was sick though, booths were nice and everything seemed cleaned. Pretty big as well. Lowk the burger was NOT that big either. Smaller than a whopper from burger king, kinda just medium size. It’s a nice place and worth going to forsure.
WP
Wojciech Przeczkowski
Feb 5, 2026
5.0
I got a Italian Beef with sweet and hot peppers as well as a Bacon Cheeseburger and both were excellent reminding me of that Portillos Chicago taste. Ordering was quick and easy and food pickup was quick. I recommend this location over the Tempe location. A+++++. Will be back for more!