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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.
Service Speed
Many reviews highlighted slow service times, particularly in the drive-thru, with waits often exceeding 15 minutes.
Customer Service
While some customers praised friendly staff, others reported rude behavior and poor management, leading to negative experiences.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms, impacting overall customer satisfaction.
Quality of Food
Customers expressed disappointment with food quality, citing issues like overcooked items and incorrect preparation.
KM
Kevin Mckinney
Nov 16, 2025
1.0
Why say your open till midnight when you close at 10:54..... odd time to close. I would understand dine in to close early, but not the drive thru. This location is always a disappointment, I don't know why we even try there anymore
AS
Abby S
Nov 11, 2025
1.0
I’m a regular customer here I take my clients who are children in the spectrum. We went for a curbside pick up and when the lady handed me my food and walked off I see her hit her vape. My clients saw that and started mimicking her and yelling “she’s smoking”. By the end of the night I get phone call from my clients parents asking me why their saying “ she’s smoking” I explained the situation and not only did I get in trouble by them but also my supervisor. I think smoking in-front of children or “ family-friendly” restaurants is very inappropriate especially since there’s always children around at this location. Doesn’t sit right with me and just unprofessional.
W1
Witching Hour 1692
Nov 9, 2025
5.0
Stopped for fries and shake. They were delicious.
SS
STACEY SHELTON
Oct 12, 2025
1.0
I ordered a Quarter Pounder with Bacon (no onions), six hamburger patties, a small fry, and a strawberry shake. Unfortunately, my order was incorrect — I received a Quarter Pounder with onions, and everything was extremely salty. You could actually see the salt all over the food. The fries were so salty they were inedible.
I called to report the issue, and while the person I spoke with said they wanted to make things right, I don’t have the time, energy, or gas to keep driving back and forth to fix mistakes that shouldn’t happen in the first place. People work hard for their money, and it’s disappointing to keep having these kinds of experiences — especially when we’re supporting a business that depends on loyal customers.
This isn’t the first time it’s happened. On a previous visit, I ordered a Big Mac, and the bun was so hard it was like it had been sitting out all day. If I wanted to waste my money, I could just toss it out the car window. Very disappointed overall.
To make matters worse, the manager claimed he didn’t have the corporate phone number. That’s concerning — who does he contact when he has an issue? Someone at corporate needs to step in and address the quality and accountability at this location.
BN
Bree Nacole
Oct 5, 2025
1.0
HORRIBLE location. Stopped by just for two large coffees, not busy at all, pulled right up to the window and then was told to pull up to the last window. Literally waited 10 minutes FOR JUST TWO COFFEES while 3 cars behind me got their food and left in that time. When they brought the coffee they tried to give me the wrong size, causing further delay. Finally a couple minutes later they brought the right size but it was full of coffee ground and tasted nasty.
What are the regular operating hours for McDonald's at 145 S Higley Rd, Gilbert, AZ?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Fridays and Saturdays, it is open from 5:00 AM to midnight.
Does this McDonald's location offer delivery services? If so, what are the delivery hours?
Yes, delivery is available from 5:00 AM to 11:00 PM Sunday through Thursday, and from 5:00 AM to midnight on Friday and Saturday.
Is there a drive-thru available at this McDonald's, and what are its hours?
Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Sunday through Thursday, and until midnight on Friday and Saturday.
What payment options does McDonald's at this location accept?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does this McDonald's offer to enhance customer convenience?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can I download the McDonald's app for mobile ordering and offers?
You can download the McDonald's app from the Apple App Store or Google Play Store using these links: https://apps.apple.com/us/app/mcdonalds/id922103212 and https://play.google.com/store/apps/details?id=com.mcdonalds.app respectively.
What is the address and contact phone number for this McDonald's location?
The address is 145 S Higley Rd, Gilbert, AZ 85296. The phone number is +1 480-687-3698.
Are there any coffee shops near McDonald's where I can grab a specialty coffee?
Yes, Four Silos Craft Coffee & Beer House and Starbucks are nearby coffee shops you can visit before or after your McDonald's meal.
If I'm visiting McDonald's in Gilbert, AZ, what other dining options are close by?
Nearby dining alternatives include Subway for sandwiches and Tru Bowl Superfood Bar for healthy bowls and smoothies.
What local services can I access near McDonald's for fitness and wellness?
Core Body Pilates Morrison Ranch and Dance Republic offer pilates, yoga, and dance classes close to McDonald's.