McDonald's

3.2
1539 reviews
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Business Details

821 N Val Vista Dr, Gilbert, AZ
85234, United States
(480) 503-0556
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
821 N Val Vista Dr, Gilbert, AZ
85234, United States

Hours

Reviews

3.2
1,539 reviews
5 stars
474
4 stars
286
3 stars
235
2 stars
144
1 star
400

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Numerous reviews mentioned unsatisfactory food quality, including cold, stale, or improperly prepared items.

Inaccurate Hours

Several customers noted that the location frequently misrepresents its operating hours, claiming to be open 24 hours when it is not.

Cleanliness

There were complaints about the cleanliness of the restaurant, with some customers noting dirty tables and unsanitary conditions.

Mixed Experiences

While some customers praised the friendly staff and good service, these positive experiences were overshadowed by the overall negative feedback.
  • WO
    William Olsen
    Dec 21, 2025
    1.0
    Outrageous that Im paying $8 for a single food item and having to ask for napkins and ketchup separately. Where on earth is management at these places?
  • JW
    Joe Wood
    Dec 21, 2025
    2.0
    Had to order two separate times to get everything I ordered, and when I did the burgers were wrong and we didn't get our sauces. Its a little busy but it feels like the staff generally doesn't care.
  • BF
    Brian Ford
    Dec 13, 2025
    5.0
    It's a McDonald's as food goes, but the customer service is really good and all of the staff I have dealt with are really polite.
  • DB
    David Beaver
    Dec 11, 2025
    1.0
    They served me the softest, least crispy nuggets I’ve ever tasted. I was starving and they were still a disappointment. For $8 the 10 piece felt like legit theft. DO NOT GO TO THIS ONE! And maybe it’s time to avoid all McDonalds together…
  • DB
    Daniel Butler
    Dec 4, 2025
    1.0
    The worst experience we have ever had at a McDonald's. Avoid this one. We spent $60 on the season Grinch meals. We asked for sauce for the nuggets and double checked when they handed it to us that it was inside the box and they assured us it was. We got home and the food was cold and soggy. The special pickle seasoning wasn't included in any of our meals. And there was no sauce for the nuggets.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 821 N Val Vista Dr, Gilbert, AZ?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Does McDonald's at this location offer drive-thru service and what are its hours?

Yes, the McDonald's at 821 N Val Vista Dr has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.