McDonald's

3.2
1529 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
821 N Val Vista Dr, Gilbert, AZ
85234, United States

Hours

Reviews

3.2
1,529 reviews
5 stars
469
4 stars
284
3 stars
235
2 stars
143
1 star
398

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews highlighted issues with food quality, such as cold fries, stale bread, and incorrect items in orders.

Cleanliness

Some customers noted that the restaurant was clean, while others mentioned dirty tables and unsanitary conditions.

Operational Issues

Frequent complaints about inaccurate hours of operation, with many customers finding the location closed when it was supposed to be open.

Customer Experience

Mixed feedback on customer experience, with some praising friendly staff while others reported rudeness and lack of care.
  • KD
    Kyle Drews
    Nov 16, 2025
    1.0
    The guy at the pay here window is an absolute rude person. I didn’t hear him at the end of my order to pay at the first window when usually when I go to this McDonald’s, it’s paying at the second window. Yelled at me and told me “don’t you do it? “ Like what am I going to do? Also, when I pulled back up to the window, he sat there and shook his head. No need to be a rude person like that just because I didn’t hear him at the end of the order.
  • RH
    Robert High
    Nov 11, 2025
    3.0
    It'd a McDonald's. If anyone gives it more than a 3 or 4 they are crazy. The people who work here have always been very friendly.
  • JA
    JIM AUSLOOS
    Nov 4, 2025
    1.0
    Not the same McDonald's I grew up with. Nobody working the front counter. Just dirty looks from the kitchen as if we are bothering them while they chew food and prepare at the same time. Large mouth fulls. Like a whole patty at once. Flies everywhere. Kids toys broken. Catchup dispenses water. Mushy microwaved food that has no flavor after being nuked. Very very high prices for much less Quality and no customer service rep to get any good or bad service. Just two people hiding in the back and a whole lot of flies. Winder what is going on the back causing so many flies. Just sad and gross.
  • FS
    Felicia Sharp
    Oct 28, 2025
    2.0
    My biggest question is: How on Earth am I the 5th person in line at 10:30 AM (when lunch starts at McD during the week) and by the time I receive my food at 10:42 AM, MY FRIES ARE ALREADY COLD?! The employees were not friendly at all, very short with you and you have zero time to ask for ketchup before the window is shut after they hand you your food. I definitely understand the long wait in line. Customers aren’t getting out and going inside, they’re waiting for someone to open the window again and that takes too long. Employees will look you in your eyes and still not come back to the window.
  • DB
    David Boschi
    Oct 15, 2025
    1.0
    DO NOT ORDER MCDELIVERY FROM HERE. They will forget things to put in your order and their phone number doesn’t work. This is literally theft!!! Putting 6 things inside a bag and handing it to a driver is not rocket science. Perhaps you should hire employees who are capable of reading first.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 821 N Val Vista Dr, Gilbert, AZ?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Does McDonald's at this location offer drive-thru service and what are its hours?

Yes, the McDonald's at 821 N Val Vista Dr has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.