Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
995 reviews
5 stars
310
4 stars
188
3 stars
140
2 stars
78
1 star
279
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, inattentive, or unhelpful.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong food.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about cold, overcooked, or poorly prepared items.
Cleanliness
Some customers noted cleanliness issues, particularly in the bathrooms and dining area.
Pricing Concerns
Customers expressed dissatisfaction with high prices and additional charges for sauces, which they felt were unreasonable.
- LRLisa RickeNov 5, 20252.0I ordered food on the mobile app. I went through the drive-thru and they told me my order was invalid and I need to reorder it and come back through the drive-thru. I parked and got out of my car walked inside. My order was waiting on the counter. The people in the Drive-Thru had no idea what was going on and they just wanted me to order again
- CMCarina MagallonOct 26, 20251.0Stopped by to get gas after my daughter's game and decided to eat at this location. Let me tell you worse decision eve!!!! 1. CUSTOMER SERVICE out the window, they won't even look up to make eye contact with you. 2. They could not get the order correct. 3. Finally after getting it right my fries🍟had a BUG!! I went to tell the manager of the situation no apology, no how can we make it right NOTHING! Grabbed the fries from my hand and tossed them in the trash without a word said. He then later send an employee with new fries, young man apologized and aks if there was anything else he can get us. My little ones asked if they can get Ice-cream, he asked them what kind and never came back. When finally leaving disgusted and gross out I asked if he was getting the Ice-cream for the girls he said NO sorry we are to busy!
- KFKatina FlohrsOct 19, 20252.0Customer service is gone for good. Now that there are kiosks to order from, the employees do not talk to customers. We stood at the counter after ordering at the kiosk, waiting to get our cups & to ask a question about our order for over 5 minutes, multiple employees looked at us but not a single person said anything. When someone finally acknowledged us, they said “uh do you need something?”….. absolutely no customer service skills at all.
- KSkurtis subiranOct 16, 20253.0They do a great job with the food, but I cant get past paying for a large frappe and receiving a medium or small disguised in a large cup EVERY time I order one. Its genuinely annoying and feels like a blatant slap to the face of an overpaying costumer.
- AZA to ZOct 15, 20254.0Seriously. You have been skimping o. Tomatoes for years but this really takes the cake! Do better.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 774 S Val Vista Drive, Gilbert?
McDonald's at this location is open from 5:00 AM to 11:00 PM Monday to Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's has drive-thru service available during the same hours as the main restaurant.
What delivery and pickup options are available at McDonald's on S Val Vista Drive?
This McDonald's offers curbside pickup, delivery including same day and no-contact options.
How can I order McDonald's food online for delivery?
You can order delivery from McDonald's at this location through their delivery URL at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
What payment options are accepted at the McDonald's on S Val Vista Drive?
Accepted payment options include American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the menu for this McDonald's location?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html for this McDonald's.
Are there any fast food restaurants near McDonald's at 774 S Val Vista Drive where I can try different cuisines?
Nearby fast food options include Taco Bell for Mexican cuisine, Domino's Pizza for pizza and chicken, Subway for sandwiches, Jack in the Box for burgers, and another McDonald's location.
What nearby places can I visit for health and wellness after dining at McDonald's?
Close to McDonald's are Gilbert Pain Solutions and BackFit Health and Spine for chiropractic and massage therapy, as well as various dental services like John A. Garza and Glovsky Orthodontics.
Are there convenient places near McDonald's for shopping or additional services?
Nearby you can find Fry's Grocery Pickup and Delivery, Fry's Pharmacy, GNC Live Well for supplements, Delia's Cleaners for laundry, and UPS Authorized Shipping Outlet for courier services.
Is McDonald's on S Val Vista Drive active on social media for updates and offers?
Yes, you can follow McDonald's on Instagram (@mcdonalds), Twitter (@McDonalds), Facebook at https://www.facebook.com/112026028855106, and TikTok for updates, offers, and rewards information.