Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, poor service, and incorrect orders, indicating a significant issue with staff efficiency and training.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items.
Customer Experience
Several customers noted rude or unhelpful staff interactions, contributing to a negative overall experience.
Pricing Concerns
Customers expressed dissatisfaction with rising prices, feeling that the value for money has decreased significantly.
Cleanliness Issues
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
TH
Terry Hedgecoth
3 days ago
3.0
Hotcakes wew on the cool side and the sausage appeared to have been held in the warmer a bit long. Overall, typical for this McDonalds
LP
Little Psycho
4 days ago
1.0
The only thing that was good was the sandwich thing else was shitty tell everyone to park on the side road and people that were after me got their food first.
TN
Tom Nguyen
Nov 12, 2025
5.0
truly not every mcd is created equal. the manager at this mcd, nov 12 2025 noon, is truly on his game. the moment i order the staff is calling out the order to each other and i get it in 10 seconds. never seen that before in my life. guy is like playing overcooked in real life! this gotta be the most well run mcd in america.
edit: i wrote this glowing review and then read others, come to find everyone absolutely trashing this place. lol. i dont know man did i get lucky or they recently reformed? it's true the McChicken wasn't fresh but it's rarely ever fresh at any mcd so i didn't even think about that. it's sad mcd can't make a fresh one because the times i had it, it was insanely good. either way im keeping the review 5 stars for the insane speed. i actually ordered two separate times in one visit too so it wasn't a fluke.
LL
Lane
Oct 30, 2025
1.0
This McDonald’s location has been consistently disappointing. The last five times we’ve come here, it’s been the same ridiculously long waits and poor food quality. They regularly ask customers to pull around the corner or park in a designated spot just so their service times don’t get dinged meaning corporate has no idea how long people are actually waiting. Even after waiting 20 minutes or more, the food isn’t fresh and the orders are wrong. For example, I ordered a McChicken with no mayonnaise, just lettuce, and got the exact opposite only mayonnaise and no lettuce. If you’re going to have customers pull around and take that extra time to prepare their meal, it should be correct. This isn’t the first time either there have been multiple previous errors. Something really needs to change here. Either management needs to step up, or corporate needs to get involved because this level of service is unacceptable. I don’t want a coupon I want quality service.
AS
Alex S
Oct 20, 2025
1.0
First time here, I ordered 1 drink. Did not receive the drink for 30 minutes. Employees were laughing and gossiping while ignoring me and their other customers. The manager was attempting to get the orders out, but she was obviously not even on the schedule as she was wearing booty shorts and a graphic t-shirt. Next visit to this McDonalds, I was picking up an order for delivery. The same manager looked at me, and went back to doing whatever is was that she was working on, then without a word, slammed the order on the counter in front of me, and walked off. WITHOUT A WORD. I feel like even a grunt of acknowledgement would be more customer service oriented than the silent treatment I received at this location.
What are the regular operating hours for McDonald's in Gilbert, AZ?
McDonald's in Gilbert, AZ is open Monday through Thursday from 4:00 AM to 12:00 AM, Friday and Saturday from 4:30 AM to 2:00 AM, and Sunday from 5:00 AM to 12:00 AM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open Monday through Thursday from 4:00 AM to 12:00 AM, Friday and Saturday from 4:00 AM to 1:00 AM, and Sunday from 5:00 AM to 12:00 AM.
Can I order McDonald's delivery from this location?
Yes, delivery is available with hours from 4:30 AM to 12:00 AM Monday through Thursday, 4:30 AM to 2:00 AM Friday and Saturday, and 5:00 AM to 12:00 AM on Sunday.
What delivery and pickup options does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
What mobile apps can I use to order from this McDonald's?
You can use the McDonald's app available on the Apple App Store and Google Play to place orders conveniently.
What payment options are accepted at McDonald's in Gilbert, AZ?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this location has a drive-thru service available.
Which nearby places can I visit before or after dining at McDonald's?
Nearby places include Bitcoin Depot for financial services, Circle K for convenience and gas, and EōS Fitness for gym and recreation.
Are there any nearby restaurants near McDonald's in Gilbert, AZ?
Yes, nearby restaurants include Salad and Go, Ono Hawaiian BBQ, and Lou Malnati's Pizza.
What other services or stores are located near this McDonald's?
Nearby services include Valvoline Instant Oil Change for automotive repair, Quick Quack Car Wash, and Gilbert Nail Spa for beauty and spa services.