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McDonald's

3.2
(2248 reviews)

Business Details

3021 S Val Vista, Gilbert, AZ
85296, United States
(480) 722-9376
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3021 S Val Vista, Gilbert, AZ
85296, United States

Hours

Reviews

3.2
2,248 reviews
5 stars
724
4 stars
414
3 stars
336
2 stars
184
1 star
590

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, indicating a lack of efficiency and attention to detail.

Food Quality

Many reviews highlighted issues with food freshness and quality, including cold, burnt, or improperly prepared items.

Staff Behavior

Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and a messy dining area.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived poor value for the quality of food received.
  • MH
    Michelle Hadjes
    2 days ago
    1.0
    And once again. I order two hamburgers, Extra mustard, extra onions and extra pickles. I get light onions, light mustard and light pickles!! IT'S NOT THAT HARD!!!! Seriously go to In and Out and give them 20 different changes and will get it perfect everytime! YOU GUYS CANT EVEN HANDLE EXTRA PICKLES!!! INSTEAD I GET NONE!! Absolutely unacceptable. It is like you strive to be the worst!!
  • II
    ItsCaliMan64
    6 days ago
    1.0
    Homeless people like to hang around inside all they do is watch people same young kids come in and hang in the bathroom for long periods of time do I rec bringing kids and families here no I don’t think you should
  • BH
    Barbara Hammond
    Feb 24, 2026
    1.0
    Update: I ordered a sandwich to give them the benefit of the doubt. Service got worse. I did not get my sandwich after 15 minutes so I went to the counter. It was just sitting there. They are incredibly slow. So much for fast food. I just wanted a soda and waited at the counter for several minutes. I had to ask to be helped. The store was not very busy and the employees were just standing around. No motivation.
  • BS
    Bill Schuster
    Feb 21, 2026
    1.0
    Edit: so I responded to the customer care team like they asked and they basically said they don’t do anything what a joke and waste of time This is my breakfast how I open it, what happened to my eggs? Why would you send this out?
  • XX
    xxkizzlexx21
    Feb 18, 2026
    1.0
    Two young employees were cussing at a customer and sitting on their phones during a work shift trying to instigate a fight, no help at the front counter and the young kids messing around at work instead of doing their job!!! The two young males working there are harassing customers and cursing at people !!!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Gilbert, AZ?

McDonald's in Gilbert, AZ is open Monday through Thursday from 4:00 AM to 12:00 AM, Friday and Saturday from 4:30 AM to 2:00 AM, and Sunday from 5:00 AM to 12:00 AM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open Monday through Thursday from 4:00 AM to 12:00 AM, Friday and Saturday from 4:00 AM to 1:00 AM, and Sunday from 5:00 AM to 12:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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