McDonald's

3.3
2338 reviews
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Business Details

3021 S Val Vista, Gilbert, AZ
85296, United States
(480) 722-9376
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3021 S Val Vista, Gilbert, AZ
85296, United States

Hours

Reviews

3.3
2,338 reviews
5 stars
768
4 stars
433
3 stars
354
2 stars
190
1 star
593

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold or stale items, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and felt that the value for money had decreased.
  • AS
    Ashley Starks
    5 days ago
    1.0
    Ordered a delivery… a large coke and medium fry. I received a Diet Coke and small fry. Come on.
  • CF
    Cody Fike
    6 days ago
    3.0
    Wait time in the drive thru was long and was told to pull into the parking lot because they got my order confused with someone else's.
  • BF
    BRENDA Franklin
    6 days ago
    1.0
    If I could give it less than one star I would.I have stopped at this particular McDonald's a total of three times when I've gone to my doctor's office close by and every single time the food has been nasty! The fish was dry and the bun was burnt. it literally tasted like old oil was used. My iced coffee was very bitter it had no extra cream as ordered and it had coffee grounds in the bottom and throughout the drink. The sad thing is is this has happened every time I have gone to this McDonald's. The food was terrible! Not coming back. Also the servers didn't even make an effort to communicate or smile. And I'm the one that said thank you and have a nice day. Maybe they should put me on payroll🫩
  • JI
    James D. Wilcox III
    Dec 29, 2025
    2.0
    I don’t know what it is about McDonald’s these days and I normally don’t expect much from them but this was terrible. The store is full of staff, but they’re all just standing around meanwhile lobby is trashed. I did a mobile order that way I can get in and out and not use up most of my lunch break waiting for the drive thru. It looked to be the manager that grabbed my order then handed me a cup. I turned to go fill it up at the fountain machine and this is what it looks like. The floors are sticky, place smells funny, and the bathroom was gross. The food was gross and I tossed it. Chicken nuggets tasted like they were cooked and burnt oil, and I don’t know what was going on with the Big Mac. Looked like yesterday‘s patties were reused. Food was lukewarm at best.
  • MS
    Muzamil Shahzad
    Dec 29, 2025
    1.0
    Attendent dnt know how to do customer service very rude. They ask me wait after 10 minute wait they said closed. Non profesionsl staff
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Gilbert, AZ?

McDonald's in Gilbert, AZ is open Monday through Thursday from 4:00 AM to 12:00 AM, Friday and Saturday from 4:30 AM to 2:00 AM, and Sunday from 5:00 AM to 12:00 AM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open Monday through Thursday from 4:00 AM to 12:00 AM, Friday and Saturday from 4:00 AM to 1:00 AM, and Sunday from 5:00 AM to 12:00 AM.