McDonald's

3.4
2334 reviews
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Business Details

1945 E Baseline Rd, Gilbert, AZ
85234, United States
(480) 497-8727
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1945 E Baseline Rd, Gilbert, AZ
85234, United States

Hours

Reviews

3.4
2,318 reviews
5 stars
845
4 stars
468
3 stars
343
2 stars
178
1 star
484

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is inconsistent, with many reports of rude staff and slow service, particularly in the drive-thru and curbside pickup.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

Mixed reviews on cleanliness; some customers noted dirty play areas and sticky floors, while others reported clean dining spaces.

Food Quality

Inconsistent food quality, with reports of cold, stale, or improperly prepared items, alongside some positive mentions of fresh food.

Management Issues

Concerns about management effectiveness, with calls for better oversight and staff training to improve overall customer experience.
  • EE
    Elvira
    5 days ago
    5.0
    Love coming here for breakfast. The employees are fast and keep the drive thru moving.
  • KK
    Kyler
    Nov 10, 2025
    1.0
    Messed my order up completely, scammed me out of $20 of stuff we didn’t get
  • CA
    carlos Andres
    Nov 5, 2025
    1.0
    This location sucks and is more expensive than the rest!! Example other locations charge 3.99 to 4.19 for a double cheeseburger this location is at 5.79!! The lines always take forever and the wait on food is horrible. Why are you guys so expensive vs other locations??? Rated F--- just eat somewhere else!!
  • CL
    Cord Linam
    Oct 31, 2025
    5.0
    I rarely go and give 5 star reviews. Usually Im trashing a place in my reviews lol. But there was a long line and they got through it so fast and every single employee assured me "its going to be an awesome day!" Im sure thats a new script or something but it made me smile all the same. And yesterday was kind of rough as I work in behavioral health and have bad days. So...Im thankful!
  • ZL
    Zimmaway Lee
    Oct 25, 2025
    1.0
    My favorite part was watching the whole crew struggle while management sat on the table and ate their lunch... A close second is the fact that I don't think any employee in this entire restaurant is wearing slippers resistant shoes.I literally watched two employees slip on their ass. No one checking if they're all right.They just get up and get back to work.. Minus the fact it looked like an eighteen year old was running the shift with a bunch of sixteen year olds trying to cook food one of my worst experiences at mcdonald's
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Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 1945 E Baseline Rd, Gilbert, AZ?

McDonald's at 1945 E Baseline Rd is generally open from 4:00 AM to 11:45 PM Monday through Saturday, and from 5:00 AM to 11:00 PM on Sundays.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open from 4:00 AM to midnight Monday through Thursday and Sunday, and from 4:00 AM to 2:00 AM on Fridays and Saturdays.