Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Gilbert,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
863 reviews
5 stars
421
4 stars
209
3 stars
101
2 stars
43
1 star
89
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising freshness and flavor, while others reported dry, overcooked, or stale chicken.
Service Issues
Numerous complaints about poor service, including rude staff, incorrect orders, and lack of responsiveness to customer concerns.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
Cleanliness
Some customers noted cleanliness issues in the restaurant, particularly in restrooms.
Positive Experiences
Several customers highlighted positive experiences with friendly staff and enjoyable meals, indicating potential for improvement.
- TVTony Vergara3 days ago2.0Fui por una ensaladay me lo mandaron con un pelo . Me lo intercambiaron pero an asi la segunda orden tenÃa la ensalada todo quemado . Que estafado me sentà definitivamente ya no regresare a este lugar
- ABAnderson BallDec 28, 20255.0El Pollo Loco is literally the best in the world. Burritos are perfection. Guacamole? Please. I remember someone once told me that "El Pollo Loco" is spanish for "The Crazy Chicken." I thought that was interesting but years later I now live in Mexico and I am fluent in Spanish 😂. Even though ive eaten some pretty authentic and delicious Mexican Food, I will 100% come back to this location when I return. Fr yall are the best.
- IBIsabel BricenoDec 13, 20255.0Very fresh and tasty food
- MMMDec 4, 20252.0The chicken was old or cooked again. It went straight through my body. No test it was like eating tuff meat
- OMOscar MendozaNov 21, 20251.0The worst Pollo loco. Every time we order here they act like they own the place there rude and disrespectful.if I was you I would look go somewhere else Specially tru the drive thru
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Gilbert, AZ?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Gilbert?
El Pollo Loco is located at 2253 E Baseline Rd, Gilbert, AZ 85234.
Can I order delivery from El Pollo Loco?
Yes, El Pollo Loco offers delivery service for your convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco.
How can I order food from El Pollo Loco online?
You can order online through their website or use the El Pollo Loco mobile app available on the Apple App Store.
What kind of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food featuring fire-grilled marinated chicken and handmade guacamole, salsas, and dressings.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places of interest include Johnny's Doghouse Gilbert for pet grooming services and Nothing Bundt Cakes if you're craving desserts.
Are there other dining options near El Pollo Loco?
Yes, you can also visit Flaming Kabob for Mediterranean cuisine, Taco Bell for fast Mexican food, or Wendy's for burgers.
What nearby amenities can help me with errands around El Pollo Loco?
Nearby amenities include Natural Grocers for organic groceries, The Exchange Network ATM, and Blue Rhino Propane Exchange for propane supplies.