Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Gilbert,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,167 reviews
5 stars
611
4 stars
262
3 stars
134
2 stars
59
1 star
101
What are people saying?
AI-generated from recent customer reviews
Food Quality
The quality of chicken is inconsistent, with reports of dry and overcooked pieces, but some customers praised the freshness and flavor.
Customer Service
Customer service experiences vary widely; some employees are friendly and helpful, while others are reported to be rude and dismissive.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer frustration.
Cleanliness
Several reviews mention cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Value for Money
Customers express dissatisfaction with portion sizes relative to prices, feeling that they do not receive good value.
- JMJuan MendezJan 4, 20265.0We live in San Tan Valley AZ and would love a Pollo Loco out here. The closest location is about 20+ miles.
- CJCorrine JohnsonDec 11, 20251.0I went through the drive-through at lunchtime My chicken avacado salad had chicken that was so dried out and tasted days old on the salad - horrible !! In the past I’ve had pretty good Salads with fresh cut tasty hot chicken I noticed at 12 noon no line in drive through and no one in restaurant Not the same food as I remember I had to toss out the salad
- CRcody roccaNov 16, 20255.0Came in with family and honestly the food for the type of restaurant your going to was great and the workers where saying hi to a family member so you know it's a great welcoming environment. Also they make sure to give you a great amount of sauce on the side.
- HNHitmonlee naranjoNov 14, 20251.0Ordered delivery and was missing some food I ordered..called them and all the lady wanted to do is argue!
- ABAngelina BNov 14, 20255.0Amazing food and courteous staff
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Gilbert, AZ?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 9:00 PM on Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
Can I order food online from El Pollo Loco?
Yes, you can order online through their website or using the El Pollo Loco app.
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine with a focus on fire-grilled chicken dishes.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, Discover, and checks for payment.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco.
Is there a drive-thru available at El Pollo Loco in Gilbert?
Yes, this location has a drive-thru service for convenience.
Are there gas stations near El Pollo Loco where I can fill up before or after dining?
Yes, nearby gas stations include Shell and Jacksons Car Wash, which also offer convenience store items and car wash services.
What banks or financial services are located close to El Pollo Loco?
Nearby financial services include Western Union, Arizona Bank and Trust, Arizona Financial Credit Union, and Comerica Bank, providing various banking and financial options.
Are there any places for beauty and personal care near El Pollo Loco?
Yes, there are several beauty and spa options nearby, including LRK Beauty Salon, Smile Spa Teeth Whitening, Gilbert Glow Spray Tans, Sangna Threading and Skincare, My Salon Suite, and Flashy Nails & Lashes.