Dunkin'

3.2
286 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gilbert, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3140 E Chandler Heights Rd, Gilbert, AZ
85298, United States

Hours

Reviews

3.2
286 reviews
5 stars
106
4 stars
41
3 stars
31
2 stars
23
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently complained about long wait times in the drive-thru and for orders, with some reporting waits of over 20 minutes.

Customer Service

While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and poor service.

Food Quality

There were numerous complaints about food quality, including stale donuts, burnt sandwiches, and incorrect orders.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions.

Inconsistency

Many customers noted inconsistency in service and product availability, with frequent reports of missing items and incorrect orders.
  • TP
    Travis Pearson
    Dec 21, 2025
    1.0
    Sitting in the drive through so long that I had enough time to leave this review.
  • WW
    Wedad
    Dec 17, 2025
    5.0
    I came yesterday to get a coffee and they accidentally made the wrong drink . I asked to speak to a manager so we can fix it and I was helped by Carrington. This employee is as very kind and took the time to make sure she made my coffee the way I wanted . She went above and beyond and with a kind smile she said don’t worry about it. It’s hard to find such great customer these days. Thank you Carrington for fixing my drink and I think you deserve a raise for how kind and polite you are !!! I would hire you at my restaurant:) but stay and make people coffees with love like you’re doing !
  • NP
    Nick Peacock
    Dec 2, 2025
    1.0
    I was 4th in line and it took almost 25 minutes to make it through the drive-thru. I saw there with no cars in front of me for at least 5+ minutes before they even took my order.
  • AL
    A Logue
    Nov 21, 2025
    1.0
    The bacon grilled cheese jam sandwich is trash. It is total garbage! Don't even waste your money on it. And this crap is hard as hell.
  • JG
    Jon G
    Nov 9, 2025
    1.0
    You cant get slower service. 6 cars in line today took 27 min to get through. Absolutely insane. Worst run Duncan on the planet. How does it take almost half an hour to make a few drinks and microwave food?

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Gilbert, AZ?

Dunkin' in Gilbert, AZ is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.