Customers frequently reported slow service, long wait times, and incorrect orders, particularly with online and drive-thru orders.
Food Quality
Mixed reviews on food quality; while some enjoyed the burgers and ice cream, others complained about poor quality and incorrect toppings.
Cleanliness
Many customers appreciated the cleanliness of the restaurant, noting well-maintained dining areas.
Staff Attitude
Staff friendliness varied; some customers praised individual employees for their service, while others reported rudeness and lack of attention.
Pricing Concerns
Several reviews mentioned high prices for the food and ice cream, with some feeling that the value did not match the cost.
CF
Courtney F.
Jan 4, 2026
1.0
They are constantly forgetting a large portion of our order. It's very frustrating.
JS
John S
Jan 3, 2026
1.0
By far the slowest Dairy Queen I’ve ever been to. It can be nobody in the store and they take 30 minutes to make your order. Just ridiculous
JP
James Palmer
Dec 5, 2025
1.0
The dilly bar ice cream was melted!
KD
Ken Donohue
Oct 19, 2025
3.0
It is a typical Dairy Queen. Its takes forever to get your order taken.
RM
Ryan Minnix
Sep 17, 2025
5.0
Double stack burger was fantastic. It was also free for National cheeseburger day, as I doubt I’d pay $7 just for the burger, however, really good quality. Staff was super quick and friendly. I had only been here for blizzards prior.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Gilbert, AZ?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Sunday through Thursday, and from 10:00 AM to 11:00 PM on Fridays and Saturdays.
Where is Dairy Queen Grill & Chill located?
It is located at 2770 S San Tan Village Pkwy, Gilbert, AZ 85295-0271, US.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and specialty ice cream cakes through DQCakes.com.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, the location offers drive-thru service, indoor seating, outdoor seating, booster seats, and high chairs.
Is Dairy Queen Grill & Chill accessible for families and children?
Yes, the restaurant is family-friendly, welcomes children, and provides booster seats and high chairs.
Can I order food online for pickup from this Dairy Queen location?
Yes, you can place an order online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/45082/
Are there restrooms available at the Dairy Queen Grill & Chill in Gilbert?
Yes, the location has restrooms available for customers.
Is there a gym near Dairy Queen Grill & Chill where I can work out before or after dining?
Yes, CrossFit 375 and F45 Training Santan Village are gyms located nearby where you can exercise before or after your visit to Dairy Queen.
Where can I find a medical clinic close to Dairy Queen Grill & Chill in case of an emergency or health check?
The Primary Care Walk-in Medical Clinic is nearby and can be convenient for health services before or after your visit to Dairy Queen.
Are there other dining options near the Dairy Queen Grill & Chill in Gilbert?
Yes, nearby dining options include Brio Tuscan Grille, Corleones Philly Steaks, and Maui Wowi Hawaiian Coffees & Smoothies, which you might want to try before or after stopping by Dairy Queen.