Business Details
About
Mexican Restaurant
Chipotle Val Vista & Melrose is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.4
355 reviews
5 stars
89
4 stars
26
3 stars
12
2 stars
35
1 star
193
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many reviews highlighted unsanitary conditions, with dirty tables and overflowing trash being common complaints.
Food Quality
Customers frequently mentioned issues with food quality, including undercooked rice, stale chips, and missing ingredients.
Management Problems
Several reviews pointed to poor management, with complaints about staff training, organization, and overall store operations.
Inconsistent Experience
Customers noted that experiences varied widely, with some praising the food and service while others had consistently negative experiences.
- JNJessica NolanJan 3, 20261.0When I arrived to pick up my order that was to be ready at 9:00 I was told they were finishing up. I ordered a cheese quesadilla and no one was working on my order. At 9:08 there was a lazy attempt to make my food and was treated with attitude when I inquired about it. There were dirty tables and trash overflowing and zero sense of urgency. We wont be eating her again.
- AHAshley HostetlerDec 17, 20251.0Lot of employees in the back, still waited about 10 minutes after my pick up time. I checked in at the register, said it wasn’t ready yet. Waited until an employee asked if I needed something, I told him my order name. He said ‘oh it’s ready, just check in at the register next time’. 😐 Not sure what I did wrong except tip them so that’s cool..
- GBGordon ByrdDec 15, 20252.0This is the weirdest Chipotle I’ve ever been to. They hire just anyone is seems like. The demographic of staff is unlike anything I’ve ever seen at a chipotle. This place needs to be checked out by corporate asap. Worst experience of my life.
- GRGloria RamirezDec 14, 20255.0Shout out to the team working Sunday night 12/14/25! Food and service was great thank you all so much happy holidays !
- RCRob CDec 11, 20251.0I bought a fresh bag of chips that was advertised and guacamole. The chips were beyond stale and definitely wasnt made in the morning ., The other issue the counter girl said I couldn’t get a veterans discount unless I was in a uniform even though I had my veterans ID. I wanted to talk to a manager, but they wasn’t conveniently available. Once I got home and opened up my stale chips, I tried to call the store to complain, but conveniently the number goes to a call center. So you can’t talk to the store manager, it a whole process trying to get me a fresh bag of chips which I seriously doubt won’t be resolved anytime soon. I’m keeping my receipt and next week when I have my Physical Therapy across the street. I’m gonna take my receipt in there and hopefully try to get a bag of chips that’s supposed to be made fresh daily and not made last month. Also the Carne Asada burrito they put way too much sauce and vegetables on there after I told them to take at it easy. People better to go down the street to Señor taco or one of the Berto’s
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill offer at the Val Vista & Melrose location?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of the Chipotle Mexican Grill at 3785 S Val Vista Dr, Gilbert, AZ?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Can I order Chipotle food online or through an app?
Yes, you can order online via https://order.chipotle.com/ or through the Chipotle app available on the App Store.
How can I contact the Chipotle Mexican Grill at Val Vista & Melrose?
You can reach the restaurant by phone at +1 928-701-6051 or email at AZ.4406.ValVista@chipotle.com.
Is the Chipotle Mexican Grill at this location involved in any sustainability or food integrity practices?
Yes, the restaurant follows Chipotle's "Food with Integrity" principles, focusing on humane and sustainable sourcing and using only 53 real ingredients.
What other nearby dining options are available near Chipotle Mexican Grill at Val Vista & Melrose?
Nearby, you can also find Panda Express, another fast food restaurant offering quick meals.
Are there any healthcare facilities close to Chipotle at 3785 S Val Vista Dr?
Yes, nearby healthcare facilities include Valley Women For Women OBGYN, San Tan Perinatal beauty salon, and several medical centers such as OrthoArizona - South Gilbert and Ironwood Cancer & Research Centers.
Is there a place nearby where I can get gas or stop for convenience items when visiting Chipotle?
QuikTrip, located nearby, is a gas station and convenience store where you can refuel or purchase snacks and drinks.
Does Chipotle Mexican Grill have a presence on social media platforms?
Yes, Chipotle is active on LinkedIn, Pinterest, Facebook, Instagram, Twitter, and also has a YouTube channel.
What categories best describe the Chipotle Mexican Grill at Val Vista & Melrose?
It is categorized as a Mexican Restaurant, Mexican, Fast Food, Caterer, and Fast Food Restaurant.