Business Details
About
Mexican Restaurant
Chipotle Gilbert Town Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
726 reviews
5 stars
318
4 stars
138
3 stars
67
2 stars
46
1 star
157
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and negative attitudes from employees.
Portion Sizes
Many customers complained about inconsistent and small portion sizes, often feeling shortchanged for the price they paid.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice, dry meat, and overall dissatisfaction with the freshness of ingredients.
Cleanliness
Customers frequently noted that the dining area was not well-maintained, with dirty tables and overflowing trash cans.
Inconsistent Experience
The location has been described as hit or miss, with some customers reporting good experiences while others faced multiple issues during their visits.
- KWKatherine Wood4 days ago2.0Ordered a $300 catering order to be ready at 11:30AM, when I arrived they told me it was not ready. They said it would be a 20 minute wait because "there was another catering order and a line of people in the store". While I understand, the point of placing the catering order 24 hours in advance was to avoid a wait when getting the food. Still, I get it - stuff happens. When my order was finally ready, what I assume was the manager set the food down and walked away. Not a word to me, no customer service, no offers to help me load the food into my car (this isn't required, but would have been appreciated). As I was gathering the order, trying to figure out the best way to carry it out to my car, the same employee calls out to me from behind the counter, "You still need to pay for that!" As if I wasn't going to? Made me very uncomfortable, since now the entire place was looking at me like I was trying to dine and dash with a catering order. The food was delicious, as expected. The employee at the register was very apologetic and accommodating, even if her manager was not so much. I don't expect a welcome committee, but a little customer service would have gone a long way in this interaction and it just wasn't there.
- DFDoreen FinnNov 12, 20255.0Pick up and all was ready and staff professional
- JGJeff GensenOct 31, 20251.0Before we ordered we asked if we could use a free guac coupon with the Halloween $6 burritos, they said yes no problem. So wife and i ordered with guac and we get to the front and they tell us we cant. We say well your employee just told us we could. She gets really rude and says well you cant. So feel like we got screwed out of $6. There is a reason for the low reviews here. Avoid this place
- IDIsa DltOct 9, 20251.0I don’t want to group think here but I completely agree with the other 1 star reviews especially with Angel D. Recently I had the same experience as him with the same worker as well. I placed a mobile order and as I was going inside to pick it up I was greeted with the nastiest look no hi or hello…which I can understand that as I am someone who works in the customer service industry as well..but she was straight up rude. Chipotle please reconsider your employees for better service for the customers.
- SISage IOSOct 9, 20255.0Friendly staff and I’m know at the location! Makes for a great environment and the workers are very interactive! They all deserve raises in my opinion but amazing location and i recommend to all my friends and family to go to this one specifically!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Gilbert Town Square?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill Gilbert Town Square located?
It is located at 1084 S Gilbert Rd, Gilbert, AZ 85296, south of Warner.
Does Chipotle Mexican Grill offer online ordering and delivery options?
Yes, Chipotle offers both in-store pickup and delivery services through their website and app.
What kind of food does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill Gilbert Town Square?
You can call them at +1 480-892-8307 or email at az.0305.gilbert@chipotle.com.
Does Chipotle Mexican Grill offer catering or gift cards?
Yes, Chipotle provides catering services and sells gift cards for customer convenience.
Is Chipotle Mexican Grill Gilbert Town Square LGBTQ friendly?
Yes, Chipotle welcomes LGBTQ customers.
What gyms are nearby Chipotle Mexican Grill at Gilbert Town Square?
Nearby gyms include Orangetheory Fitness and Wex Growth, which you can visit before or after enjoying your meal.
Are there any other dining options near Chipotle Mexican Grill?
Yes, nearby restaurants include Wayback Burgers and Pei Wei Asian Kitchen for diverse dining experiences close by.
What other services are available near Chipotle Mexican Grill Gilbert Town Square?
Nearby services include The Joint Chiropractic for health, Sport Clips Haircuts of Gilbert for grooming, and The Sage Farm for flowers and gifts.