Business Details
About
Mexican Restaurant
Chipotle SanTan is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
947 reviews
5 stars
392
4 stars
192
3 stars
69
2 stars
55
1 star
239
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff displaying indifference and rudeness towards customers.
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, fatty meats, and inconsistent portion sizes.
Cleanliness
The restaurant was often described as dirty, with complaints about unclean tables, floors, and a messy dining area.
Ingredient Availability
Many customers noted that the location frequently ran out of key ingredients, impacting their dining experience.
Management Issues
Reviews indicated a lack of effective management, with staff appearing unmotivated and poorly coordinated.
- RRReiJan 4, 20261.0Girl dropped a receipt and pick it up off the floor then made someone’s online order. Hello? Also no hand washing after that or switching gloves. Absolutely embarrassing.
- ARAny ReynaDec 14, 20251.0My food was soaked in grease :((
- HDHannah DiazDec 8, 20252.0my sister Abigail ordered a chipotle bowl and when she sat down to eat it, there was a long hair in her food so she immediately took it back and asked them to remake it and they took 40 minutes to remake her bowl and when they did, it wasn’t even worth the wait.
- AAADec 3, 20251.0So when a customer says, "hey instead of digging around for the last remnants of barbacoa, can I get a scoop of the fresh steak instead?" You dont say "no its in there" and then proceed to scoop nothing but fat globs from the bottom of the basin onto my half scoop of rice because that wasnt made either and then ask, "is that okay?" I already just told you that it wasn't and you decided for me that it WAS and NOW you want my validation? And then they folded my burrito like a shirt, put the guacamole on top and when I got home it had burst at both ends.
- ASArri StinnettNov 12, 20254.0I usually order online here. This is the only Chipotle that gets portions right. Sometimes the meat isn't done enough and sometimes the rice is undercooked. Overall good experience. Especially considering the lack of portion supervision.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill SanTan offer?
Chipotle SanTan offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Where is Chipotle Mexican Grill SanTan located?
It is located at 2224 E Williams Field Rd, Ste 109, Gilbert, AZ 85295, USA.
What are the operating hours for Chipotle Mexican Grill SanTan?
Chipotle SanTan is open Monday through Sunday from 10:45 AM to 10:00 PM.
Does Chipotle SanTan offer order pickup and delivery services?
Yes, Chipotle SanTan offers both in-store pickup and delivery services.
How can I order Chipotle SanTan food online?
You can order online through Chipotle's official website or app. The order URL is https://order.chipotle.com/ and the Apple app link is https://chipotle.app.link/Carne-Apple.
What is Chipotle SanTan's commitment to food quality?
The restaurant uses only 53 real ingredients and prioritizes sourcing from farms that practice humane and sustainable methods, following their 'Food with Integrity' principles.
Is Chipotle Mexican Grill SanTan LGBTQ friendly?
Yes, Chipotle SanTan welcomes LGBTQ customers warmly.
What nearby restaurants can I visit along with Chipotle SanTan?
Nearby restaurants include Wok Box (Asian cuisine), The Impossible Shop (burgers), Haiku Tokyo (Japanese and Asian fusion), Fired Pie (pizza and American), and Kona Grill (American and sushi).
Are there nearby places for drinks if I visit Chipotle SanTan?
Yes, World of Beer and Dog Haus Biergarten are nearby options where you can enjoy a variety of beers and a relaxed atmosphere after your meal.
What shopping or other amenities are near Chipotle SanTan?
Nearby, you can find Barnes & Noble bookstore and coffee shop, AT&T and Verizon mobile phone stores, as well as boutiques like Junky Trunk Boutique and fashion accessories stores.