Business Details
About
Mexican Restaurant
Chipotle SanTan is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
941 reviews
5 stars
391
4 stars
191
3 stars
70
2 stars
54
1 star
235
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service is inconsistent, with reports of rude staff and poor management. Some employees are praised for their friendliness, while others exhibit negative attitudes.
Food Quality
Food quality varies significantly, with complaints about undercooked rice, small portion sizes, and lack of freshness. Many customers noted issues with specific ingredients being out of stock.
Cleanliness
The restaurant is frequently reported as dirty, with unclean tables and floors, contributing to a negative dining experience.
Order Accuracy
Numerous customers experienced issues with incorrect orders, particularly with online orders, leading to frustration and dissatisfaction.
Portion Sizes
Many reviews mention that portion sizes are smaller than expected, with some customers feeling they are being shortchanged on ingredients.
- ASArri StinnettNov 12, 20254.0I usually order online here. This is the only Chipotle that gets portions right. Sometimes the meat isn't done enough and sometimes the rice is undercooked. Overall good experience. Especially considering the lack of portion supervision.
- APAndrew ParraOct 24, 20251.0Unfortunately, this is our second chipotle and second bad experience. Employee that made our food roller her eyes and was frowning, specifically when i asked for a double portion of chicken. I told her sorry for making her upset. She didn't care or respond. Im not sure what causes chipotle employees to have attitude, but im starting to see a trend. And when you send in a review to corporate, all they do is say sorry. No incentives to make up for the bad experience. Last location they didnt give us enough chicken, and they didnt even want to make up for it by a gift card for the 5 bucks or anything. Corporate basically just says sorry and hope you come back.
- ARAny ReynaOct 22, 20255.0Ester is always so sweet, amazing customer service!!!
- KPKayla PlunkettOct 19, 20255.0Best portion sizes I’ve had consistently at a chipotle in years. And when I asked for extra lettuce they didn’t just give me 4 more pieces and actually asked if it was enough.
- INIvey NicoleOct 15, 20255.0Food was good, however the one girl who is obnoxiously loud is incredibly rude. This is our second time coming here and the first time she was talking to her coworker about inappropriate bedroom activities loud in the dining room, and the second time she was slamming all of the ingredients in the bowl and told her coworker she was going to walk out and didn’t care if she got fired. Very inappropriate behavior!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill SanTan offer?
Chipotle SanTan offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Where is Chipotle Mexican Grill SanTan located?
It is located at 2224 E Williams Field Rd, Ste 109, Gilbert, AZ 85295, USA.
What are the operating hours for Chipotle Mexican Grill SanTan?
Chipotle SanTan is open Monday through Sunday from 10:45 AM to 10:00 PM.
Does Chipotle SanTan offer order pickup and delivery services?
Yes, Chipotle SanTan offers both in-store pickup and delivery services.
How can I order Chipotle SanTan food online?
You can order online through Chipotle's official website or app. The order URL is https://order.chipotle.com/ and the Apple app link is https://chipotle.app.link/Carne-Apple.
What is Chipotle SanTan's commitment to food quality?
The restaurant uses only 53 real ingredients and prioritizes sourcing from farms that practice humane and sustainable methods, following their 'Food with Integrity' principles.
Is Chipotle Mexican Grill SanTan LGBTQ friendly?
Yes, Chipotle SanTan welcomes LGBTQ customers warmly.
What nearby restaurants can I visit along with Chipotle SanTan?
Nearby restaurants include Wok Box (Asian cuisine), The Impossible Shop (burgers), Haiku Tokyo (Japanese and Asian fusion), Fired Pie (pizza and American), and Kona Grill (American and sushi).
Are there nearby places for drinks if I visit Chipotle SanTan?
Yes, World of Beer and Dog Haus Biergarten are nearby options where you can enjoy a variety of beers and a relaxed atmosphere after your meal.
What shopping or other amenities are near Chipotle SanTan?
Nearby, you can find Barnes & Noble bookstore and coffee shop, AT&T and Verizon mobile phone stores, as well as boutiques like Junky Trunk Boutique and fashion accessories stores.