Chipotle Mexican Grill

3.3
789 reviews
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About

Mexican Restaurant
Chipotle Gilbert & 202 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3757 S Gilbert Rd, Gilbert, AZ
85297, United States

Hours

Reviews

3.3
789 reviews
5 stars
312
4 stars
133
3 stars
54
2 stars
60
1 star
230

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling mistreated or rushed during their visits.

Food Quality

Customers frequently reported issues with food quality, including cold items, burnt chicken, and unsatisfactory portion sizes.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions in the restaurant, contributing to a negative dining experience.

Order Accuracy

Many customers experienced incorrect orders, missing items, or poorly prepared food, leading to frustration and disappointment.

Value for Money

Customers expressed dissatisfaction with the portion sizes relative to the price, feeling that they were not receiving adequate value for their money.
  • MK
    Mei Kwon
    4 days ago
    1.0
    First of all, there are a lot of 1 star reviews and manager is what -- not taking it seriously?! We took the food to go and the workers rushed us so fast, that they forgot to ask if we wanted free veggies and other things. I had to remind them. You need to read the reviews and fix it or customers will not come back! Our food was just thrown together. We won't come back. See another customer gone bye bye
  • EO
    El Oso
    6 days ago
    1.0
    Corporate releases a “double protein menu”, & this franchise takes it as an opportunity to HALVE the portions you get, you end up paying 50% more for the same food you got before. Don’t forget that you can always leave mid order if they get too bold. Nasty worker attitude, nasty quality, nasty business practices.
  • ZH
    Zane Howie
    Dec 29, 2025
    1.0
    Slow got sick eating here dirty employees
  • SH
    Sun young Han
    Dec 26, 2025
    1.0
    I went to Chipotle, a Mexican restaurant, at 5:45 this evening. A small, round-faced Mexican man there treated me very rudely. He rushed and hurried me, as if I were begging for food, without giving me time to think about what I had. He put more chicken on one side and less on the other, so when I asked for more, he asked if I wanted a double piece and only gave me one extra piece. I wondered if I was a customer or if they were trying to make a living. In my haste, I forgot the sauce and sour cream for dinner, even though it was for my husband, who is currently suffering from cancer. It was a truly unpleasant experience.
  • KD
    Kali Dreier
    Dec 22, 2025
    1.0
    I don't normally leave reviews, but this absolutely needs to be said. I found a long black hair in my food, and unfortunately, this is NOT the first time this has happened to me at this location. Completely unacceptable and absolutely disgusting. I can guarantee I will never be back.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill Gilbert & 202 offer?

Chipotle offers customizable Mexican fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill Gilbert & 202?

Chipotle is open daily from 10:45 AM to 11:00 PM.