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Chipotle Mexican Grill

2.3
(145 reviews)

About

Mexican Restaurant
Chipotle Chandler Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
6225 S. Higley Rd., Gilbert, AZ
85298, United States

Hours

Reviews

2.3
145 reviews
5 stars
33
4 stars
6
3 stars
8
2 stars
16
1 star
82

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported issues with food quality, including cold, undercooked, and improperly prepared items.

Service Issues

Many reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unsanitary conditions in both the dining and food preparation areas.

Ingredient Availability

Frequent complaints about being out of key ingredients, leading to dissatisfaction among customers.

Management Concerns

Several reviews pointed to a lack of effective management, resulting in operational inefficiencies and poor customer experiences.
  • CM
    Carlos Monroe
    3 days ago
    1.0
    I don't understand how Management wants this location to stay open. The young kids who run this place are gossipy when you bring to their attention that the order is wrong. We've tried several times now since they opened and still can't get the pickup order right. And never fail to make you feel like they are complaining about you by running to each staff member looking at you and laughing. When they messed up the order I'm not sure if you place online orders if they are unable to read since it's not done right.
  • BB
    Brandon Garcia (Brandino21)
    4 days ago
    1.0
    This chipotle sucks made my order completely wrong and I’ve been here five time and the quality of the food and service sucks. No management present since I’ve been coming at all. Do not order delivery cause they will mess up on purpose just so you go back in person. Zero stars if I could. And I love chipotle smh 😢
  • EL
    Eva L
    Feb 24, 2026
    1.0
    horrible workers, not organized worker explicitly said “i hate this job bro” to his other co worker. took 20 minutes while i was at the ordering counter because they couldn’t figure out how to get everything together.
  • LJ
    lundyn boyd (jess)
    Feb 20, 2026
    2.0
    The employee Macey, had a terrible attitude when ordering she slammed my bowl down and sighed as she handed it to another employee as if I taking too long too order it made me feel annoyed and rushed. Everyone else had amazing attitudes and gave excellent customer service.
  • KD
    K Domke
    Feb 10, 2026
    1.0
    I love Chipotle in general but this one needs a lot of work. They are almost always out of multiple things. The employees (for the most part) are friendly but it doesn't help with the food. I live and work nearby and won't be visiting for a long while in hopes that they'll figure out how to be like other Chipotles. If they do I'll happily update my review but for now they are very mediocre and not worth the money.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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