Chipotle Chandler Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including cold, undercooked, or stale items, and incorrect orders.
Service Issues
Many reviews highlighted poor service, including unfriendly staff, slow service, and frequent mistakes with orders.
Cleanliness
The establishment was often described as dirty, with unclean dining areas and food prep areas, raising concerns about hygiene.
Ingredient Availability
Numerous customers noted that the location frequently ran out of key ingredients, leading to dissatisfaction and longer wait times.
Management Concerns
Several reviews pointed to a lack of effective management and training, contributing to the overall poor experience.
BA
Bob Az
Jan 1, 2026
1.0
Would give it zero stars if I could.
Food - Out of two of ingredients. There was a wait on them.
Service - Lack luster. Unfriendly. The burrito assembler didn't seem like she wanted to be there.
Atmosphere - Rice / food all over the floor. Dirty establishment! It was gross. Maybe a big party left a mess, I don't know, but it was filthy.
My chicken burrito was cold; i.e. the chicken was cold. We ordered four items and they were all barely average.
Low-quality service, filthy environment, lack of ingredients and cold food. Poor experience... will not be going back.
FYI, this location only recently opened, so I expected it to be in great shape and running well... definitely not the case.
RV
Robert VanBeekum
Dec 30, 2025
1.0
Come on Chipotle. Came by to buy my wife lunch and they were out of cheese and lettuce and the place was a mess. Employees acted like it was normal to be out this. Ai told them I would wait and the said they were completely out in store. Some automated person will respond to call or contact some corporate web site but nothing will be done to remedy their problems.
MT
Mike Tiller
Dec 21, 2025
1.0
They say a picture is worth 1,000 words and this one sums up what several others have been saying: 1) It's under-stocked 2) The stock that is there is disorganized 3) It's completely dirty 4) And most importantly, this picture was taken at 5:15pm. Meaning, it likely sat like this for hours after the lunch rush.
This is without question the most poorly run Chipotle, and dare I say fast food restaurant, I have ever been into. Absolutely zero urgency with the entire staff and no management presence whatsoever.
JW
Jeff Winter
Dec 17, 2025
2.0
Went to pick up my takeout order and there were 8 other people in line in front of me waiting on their deliveries or take out. After standing there for almost 10 minutes and watching 3 workers busting their butts in the drive through there were 4 others standing around doing nothing. Finally somebody spoke up and pointed out to an employee there were lots of take out bags sitting on a shelf by the drive through. Everyone got their orders within the next 3 minutes. No telling how long it sat up there on the shelf. At least 10 I know for sure.
HL
Her love
Dec 15, 2025
1.0
Save yourself the trouble and go to a different location. These employees complain about serving guests right in front of your face. Was there for the BOGO deal Saturday. Duh it will be busy. Giving out free food in this economy. Lady at the register named Aiyana was doing everything in her power to not give guests the BOGO deal. Multiple complaints on how rude she was and how she was purposefully screwing customers out of the deal or charging them a cheaper bowl (3 pointer) to screw customers out of the BOGO. Never been charged for a 3 pointer EVER. The counter at check out was covered in cheese, rice, beans, lettuce you name it. By the reviews, most are having similar experiences. Hopefully y’all get it together!
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill on Chandler Heights offer?
Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill on 6225 S. Higley Rd.?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Gilbert, AZ?
It is located at 6225 S. Higley Rd., Maricopa, Gilbert, AZ 85298, USA.
How can I place an order online for Chipotle Chandler Heights?
You can order online via their official ordering website at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
Does Chipotle Mexican Grill have any special program for rewards or offers?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the contact phone number for the Chipotle Mexican Grill at this location?
You can reach them at +1 480-500-4978.
Are there any pediatrician or medical facilities nearby Chipotle Chandler Heights?
Yes, nearby medical facilities include Desert Shores Pediatrics, NextCare Urgent Care Gilbert, and David Valenzuela MD: Family Medicine, Banner Health.
What automotive services are available near Chipotle Mexican Grill?
Nearby automotive services include AutoZone, Sun Devil Auto, and Brakes Plus for parts, repairs, and tire services.
Can I find banking services close to Chipotle at Chandler Heights?
Yes, Chase Bank and a Chase ATM are conveniently located nearby for your banking needs.
What entertainment or shopping options are near Chipotle Chandler Heights?
Nearby places include Redbox for DVD rentals and OrenTech for electronics retail shopping.