Service quality varied significantly; while some servers received high praise for attentiveness and friendliness, others were criticized for being slow or unprofessional.
Food Consistency
Food quality was inconsistent, with many customers enjoying their meals while others reported issues such as incorrect orders, cold dishes, and undercooked items.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some describing it as inviting and family-friendly, while others noted cleanliness issues and a need for updates.
Overall Experience
Overall experiences were mixed; many customers expressed a desire to return due to good food and service, while others indicated they would not return due to poor experiences.
CH
Christopher Hassen
Jan 4, 2026
5.0
Food was incredible. But what made me write this review was the manager/head chef Maybe? Came over to our table and asked me and my fiancée how the food was. May not seem like a big deal, but for me I feel like that was really great that he did that.
DJ
Dustin Jones
Jan 2, 2026
4.0
It was all very good, I just don't hand out 5 stars easily. The waiter was attentive, the food met my expectations, and we didn't leave hungry.
EC
Emily Cheshaek
Dec 31, 2025
4.0
We had a wonderful server named Eva. Very friendly, prompt and adorable. And as always the food is soooo good. Way to go!!!
CJ
Christy Jo
Dec 30, 2025
2.0
Tonight the food was delicious, but unfortunately the service really missed the mark. It took quite a while just to get our waters, and the biggest disappointment came when my entrée arrived incorrectly.
What made the situation worse wasn’t just that my food was wrong, but that the waitress blamed me for the mistake, as if I had ordered the wrong dish. I always order chicken piccata and would never accidentally order something else—she simply heard me wrong. Hearing her place the blame on me while talking to someone else was extremely frustrating and unprofessional.
The manager did handle the situation kindly by allowing us to keep the incorrect entrée, which I appreciated. I gave it to my boyfriend since I’m not a fan of chicken parmesan.
Because of this experience, we’ll be returning to the East Valley location instead. The food here was great, but the service really affected our visit
KC
Kueen Chaos
Dec 29, 2025
4.0
It was my 1st time going the salad and appetizer was good but my main course was not made correctly. I asked for no mushrooms and my meal was served with them and the service was slow and by the time he came back to our table I didn't want to send back so someone else in my party took the food. Undecided if I'll return but may try a different location
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Gilbert, AZ offer?
Carrabba's Italian Grill offers authentic Italian cuisine for dine-in, carryout, delivery, or catering.
What are the regular dining hours for Carrabba's Italian Grill?
The restaurant is open Monday through Thursday from 3:00 PM to 9:00 PM, Friday and Saturday from 12:00 PM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.
When is happy hour at Carrabba's Italian Grill?
Happy hour is daily from 3:00 PM to 6:00 PM.
Does Carrabba's Italian Grill offer delivery and pickup options?
Yes, Carrabba's offers various services including in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I find vegetarian and gluten-free options at Carrabba's Italian Grill?
Yes, Carrabba's serves vegetarian and gluten-free options to accommodate various dietary needs.
Is there a bar available onsite at Carrabba's Italian Grill?
Yes, Carrabba's Italian Grill has an onsite bar and serves liquor, wine, beer, and cocktails.
What family-friendly features does Carrabba's Italian Grill offer?
The restaurant welcomes families, has a children's menu, high chairs, and wheelchair accessible seating and restrooms.
Where is Carrabba's Italian Grill located in Gilbert, AZ?
It is located at 2709 S Market Street, Gilbert, AZ 85296, USA.
What nearby places can I visit around Carrabba's Italian Grill?
Nearby you can visit New York Pizza Department-NYPD Pizza, Designer Cakes by April bakery, and Waffle Love dessert shop, great for grabbing a sweet treat before or after your meal at Carrabba's.
Are there shopping options close to Carrabba's Italian Grill?
Yes, nearby shopping includes Men's Wearhouse for menswear, Big Frog Custom T-Shirts for apparel, and Bff Diva Boutique for women's clothing.
What recreational activities are near Carrabba's Italian Grill in Gilbert?
Nearby activity options include Premier Martial Arts for classes, Pinot's Palette art school, and The Joint Chiropractic for wellness services, providing diverse options around your dining experience.