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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Florence, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 495 N. Pinal Parkway #107 for the ultimate SONIC experience!
Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders, even when the restaurant was not busy.
Order Accuracy
Numerous reviews indicated issues with incorrect orders, including missing items and wrong food being served.
Staff Attitude
Several customers experienced rude or dismissive behavior from staff, contributing to a negative dining experience.
Food Quality
Many reviews mentioned that the food was often not fresh, with complaints about cold or overcooked items.
Management Issues
Customers expressed concerns about poor management and lack of training for staff, leading to ongoing service problems.
AM
Andrew M
4 days ago
1.0
Owner needs to address an issue with the two people that were working last night on 1/28/26. These two punks need to be fired very rude and hostile to customers zero tolerance needs to be implemented
EC
Existential Home Cook
Feb 13, 2026
1.0
The drive in spots are all broken and covered in grime. The teenager who took the order was short attitude and hard of hearing. They took our $50 cash and charged the whole order to my wife's card instead of doing partial payment lie they confirmed with us. Where the hell did our 50 in cash go? And of course we have to sit around and email to maybe get our money back.
I used to work here years ago, and I cant believe the standard fell so far for this place.
LC
Lindsey Coda
Feb 8, 2026
1.0
Spent 30 minutes in the drive thru for a No 3 and No 7 combos with 2 small blasts. This is clearly NOT “ fast food”.
NF
Neil Foley
Jan 21, 2026
1.0
Stopped in Florence for a chocolate shake. It was served quickly but it was almost devoid of any chocolate flavor.
RV
Robert VanBeekum
Dec 28, 2025
1.0
Wow, today was the first time I have been by in awhile because last month they were out of everything we ordered. Today they were out of Corn dogs, Mozzarella sticks, ketchup, ranch, pickles and ice cream for the shacks.
I truly understand now why this place is always empty. With little to offer your best to send everyone home.
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Certified March 01, 2026Yext Knowledge Graph
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