McDonald's

3.7
1504 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
801 N Highway 79, Florence, AZ
85132, United States

Hours

Reviews

3.7
1,504 reviews
5 stars
591
4 stars
323
3 stars
298
2 stars
107
1 star
185

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Feedback indicated inconsistent food quality, with some items being old, cold, or improperly prepared.

Staff Attitude

While some reviews praised friendly staff, many highlighted a lack of professionalism and poor customer service.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty tables and restrooms.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived value for money.
  • JR
    juli roberts
    Nov 13, 2025
    5.0
    Fast service in drive thru. Bagel sandwich really good.
  • TH
    Tim Hanson
    Nov 12, 2025
    1.0
    9:00 AM and there's a 3 minute wait for coffee. WTH?!?! Staff were extremely pleasant and professional but NO COFFEE?!?!
  • RZ
    Ryan Zamora
    Nov 6, 2025
    1.0
    The coffee here always tastes like water it's like they never change the coffee beans horrible
  • GR
    Grace Ryder
    Nov 5, 2025
    2.0
    I ordered a Spicy mcChicken with light mayonnaise. A four piece chicken nugget with buffalo sauce. I was given a spicy McChicken extra mayonnaise with cheese added, and the sauce I got was barbecue?? Please pull it together working at McDonald’s isn’t that hard.
  • EC
    Existential Home Cook
    Oct 24, 2025
    1.0
    I put in an order at 9:11am and sat/waited for it to be called out. I dont like crowds but the drive through was packed and not moving. They called out many numbers, but not my own. I noticed after another number was called, a bag with my number was placed on wait. The red haired girl working alone in front claimed to be new and was obviously being overworked. It took 25 minutes to get her attention and when I did she argued with me about how I must have been in the bathroom so I missed her call out. I never used the restroom. She continued that she couldn't have made a mistake, and it's all my fault for not listening. I tried to give her leeway and say that she is clearly dealing with a lot, and I've watched her make mistakes in front of me. She was condescending and talked over me repeatedly. The manager was onsite, and the place still looked like it couldn't handle 3 orders at once without getting stuck.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 4:00 AM to 11:00 PM, with Saturday and Sunday opening at 4:30 AM and closing at 11:00 PM.

What are the delivery hours for this McDonald's?

Delivery is available every day from 6:00 AM to 11:00 PM.