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Dunkin'

3.1
(197 reviews)

Business Details

(928) 456-6000
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Flagstaff, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4419 N US Highway 89, Flagstaff, AZ
86004, United States

Hours

Reviews

3.1
197 reviews
5 stars
68
4 stars
27
3 stars
15
2 stars
24
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes from employees.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong drinks, leading to dissatisfaction.

Product Quality

Customers frequently mentioned inconsistent quality of food and drinks, with complaints about stale donuts and poorly made coffee.

Drive-Thru Experience

The drive-thru service was often criticized for being slow and poorly managed, with long wait times and inefficient order handling.

Limited Options

Several reviews noted a lack of available menu items, particularly donuts, and issues with the walk-up window being closed or poorly managed.
  • RR
    Robert
    1 day ago
    5.0
    Great coffee and friendly staff
  • AD
    Anjan Das
    Dec 29, 2025
    1.0
    Got coffee in this drive through and tasted like we’re drinking milk. There was barely any coffee. It’s a pity since DD’s coffee is really good across the US. Were were really craving some good coffee but ended up disappointed. Sigh!
  • KW
    kati wasserman
    Dec 5, 2025
    1.0
    I've never need to a location that is so unhappy. Your employee that is male is works the drive through is by far the most unhappy person I have ever talked to and clearly doesn't want people coming and spending money at your location.
  • TC
    Tereza Chylkova
    Nov 30, 2025
    1.0
    This franchise should be embarrassed for its incompetence. We ordered two dozen donuts and some boxed coffee for a birthday party for 9am pick up the next day. We show up at 9:10 to be told it wasn’t ready yet, so we wait and also order two drinks and breakfast sandwiches for ourselves in the meantime. They give us only one dozen donuts and tell us they don’t have any containers so they can’t make the coffee. We’re getting frustrated at this point, now asking them to complete the second dozen donuts while calling Starbucks to see if they can save the day. We finally get our two dozen donuts by 9:30am, already running late to our own party, and we leave without having received our drinks/breakfasts! We don’t even turn around at this point because what a waste of our time this was!
  • NN
    Nik
    Oct 5, 2025
    2.0
    I'm okay over paying for food, particularly in mis-managed town where minimum wage is excessively hiked. So, while slightly expensive, that's okay. What I really didn’t appreciate was how rude the girl was taking my order. Each item I ordered was responded to with a sharp "anything else?" as I was finishing my word. The sparky attitude was very unwelcoming! I was honestly surprised at the rudeness of staff. Probably won't go back.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Flagstaff, AZ?

Dunkin' in Flagstaff is open from 4:00 AM to 7:00 PM Monday through Friday, and from 5:00 AM to 7:00 PM on weekends.

Does the Flagstaff Dunkin' location offer drive-thru service?

Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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