Chipotle Mexican Grill

3.9
1266 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

1111 S Plaza Way, Flagstaff, AZ
86001, United States
(928) 774-4254
https://locations.chipotle.com/az/flagstaff/1111-s-plaza-way?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1542
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Flagstaff is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1111 S Plaza Way, Flagstaff, AZ
86001, United States

Hours

Reviews

3.9
1,266 reviews
5 stars
613
4 stars
298
3 stars
130
2 stars
55
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful during order issues.

Food Quality

Many customers reported inconsistent food quality, including undercooked rice, bland chicken, and issues with portion sizes.

Cleanliness

Several reviews noted that the restaurant was not clean, with dirty tables and floors, impacting the overall dining experience.

Order Accuracy

Multiple customers experienced issues with incorrect orders and lack of adherence to promotions, leading to frustration.

Atmosphere

The restaurant was often described as noisy and chaotic, affecting the overall dining experience.
  • CC
    Chaz
    Dec 31, 2025
    5.0
    Displace has great service , even though it's almost always busy, it's worth the wait.
  • EK
    Eshaan Kota
    Dec 28, 2025
    5.0
    Just the average chipotle food and experience. Good portions and pace. Also, there is a five guys next door for free peanuts
  • MC
    Mariano Cresto
    Dec 28, 2025
    5.0
    Los burritos son enormes, la atención fue excelente
  • LK
    Leninkumar Koppoju
    Dec 22, 2025
    1.0
    I had a very disappointing experience at this Chipotle location on Dec 20 at 4:20 PM. At the time of ordering, the BOGO offer was validated, but the cashier ran the bill separately and charged us for two bowls instead of honoring the promotion. When I pointed this out, the cashier was very rude and dismissive, saying, “you saw the bill and paid for it.” I was with my family and was rushing while paying, trusting that the validated offer had been applied correctly. I brought the issue to the store manager, but he was also rude and unhelpful and refused to honor the BOGO offer. I even offered to buy two new bowls so the promotion could be applied properly, but both the cashier and the manager were unwilling to resolve the issue. Mistakes can happen, but the poor attitude and refusal to correct a clear error made this experience extremely frustrating. This location showed a serious lack of customer service and accountability.
  • PI
    Phani Teja Raghavendra Innamuri
    Dec 20, 2025
    1.0
    The staff is so rude. The initial person while ordering in the line said there is bogo offer for kids meal also. When I been to cashier she was so arrogant and rude said it’s not bogo for kids meal. While I referred to the guy who said it’s bogo she said he is not cashier and its his first day.. I don’t care. It’s their responsibility to train their employees. While I said I don’t want the second meal.. she arrogantly threw the food. It happened with my friend also who came along with me .. he was charged for 4 bowls while there is bogo he has to be charged for only 2. Upon asking she(the cashier) said, you should tell us first that’s it’s a bogo. As a customer why we should say it’s bogo .. chipotle team should be knowing that and shouldn’t overcharge customer. While other customer didn’t ask for bogo but they were given bogo. Adding to this.. rice is not boiled properly. Not stepping my feet again in this restaurant
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Flagstaff serve?

Chipotle Flagstaff offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with wholesome ingredients and no artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill located in Flagstaff?

It is located at 1111 S Plaza Way, Flagstaff, AZ 86001, in Coconino county.