McDonald's

3.4
1089 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
12900 W Thunderbird Rd, El Mirage, AZ
85335, United States

Hours

Reviews

3.4
1,089 reviews
5 stars
395
4 stars
204
3 stars
177
2 stars
106
1 star
207

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times for orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items, especially with mobile orders.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including flies and unsanitary conditions.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold, tasteless, or improperly prepared items.

Self-Service Issues

Customers found self-service kiosks complicated and reported difficulties with drink refills.
  • JA
    jacob amado
    2 days ago
    5.0
    McDonald’s has become one of the most recognizable brands in the world, and its lasting success is not a coincidence. For decades, people have chosen McDonald’s because it delivers consistency, convenience, affordability, and familiar flavors. While everyone has their personal preferences, there are several reasons why many people consider McDonald’s to be good. One of the biggest strengths of McDonald’s is its consistency. No matter where you are—whether in the United States, Europe, or Asia—you can order a Big Mac or a McChicken and expect it to taste almost exactly the same. This reliability creates a sense of comfort for customers. People appreciate knowing that their favorite menu item will be prepared the same way every time. This dependable experience is part of what has kept McDonald’s at the top of the fast-food industry for so long. Another reason McDonald’s is good is its convenience. With thousands of locations around the world, McDonald’s is almost always nearby. The drive-thru system is fast and efficient, making it easy for busy customers to grab food without waiting long. Mobile ordering has made the process even smoother by allowing people to customize their meals and pick up orders quickly. McDonald’s understands that many customers need food that fits into a fast-paced schedule, and they deliver exactly that. Affordability also plays a major role in why people enjoy McDonald’s. The value menu makes it possible for customers to get a satisfying meal without spending much money. For many families, students, and workers, McDonald’s provides an inexpensive option that still feels enjoyable. Even as prices rise in many restaurants, McDonald’s often remains one of the more budget-friendly choices, giving it a strong advantage. Flavor is another reason people like McDonald’s. While the food is simple, it is also intentionally designed to be tasty, comforting, and familiar. Classics like the Big Mac, Chicken McNuggets, the McDouble, and the fries have become fan favorites. McDonald’s fries, in particular, are known for their crispiness and unique taste. Many people also appreciate the breakfast menu, which offers iconic items like the Egg McMuffin and hash browns. These flavors bring a sense of nostalgia and satisfaction that keeps customers coming back. McDonald’s is also good because of its ability to adapt. Over the years, the company has introduced new menu items, healthier options, and limited-time specials that spark excitement. They have expanded their beverage lineup with McCafé drinks, giving customers more choices. This willingness to innovate keeps the brand fresh and appealing to different generations. Finally, McDonald’s atmosphere contributes to its popularity. The restaurants are designed to be family-friendly, comfortable, and familiar. Many locations offer play areas, modern seating, and clean dining spaces. Whether someone wants to sit down for a meal or just grab something quickly, McDonald’s provides a welcoming environment. In the end, McDonald’s is good because it combines consistency, convenience, affordability, and enjoyable flavors. It offers dependable food that fits a wide range of needs and lifestyles. For millions of people around the world, McDonald’s is more than just a fast-food chain—it’s a reliable part of everyday life.
  • J8
    JoeMotion Videos 82
    Oct 28, 2025
    5.0
    I do not like the self service kiosks. They are a little to complicated for the elderly to figure out, even for myself it took a bit of effort. The employees are all huddled in the back out of each shot, so good luck trying to get your drink refilled, the self service fountain drinks are a thing of the past. The dining room feels too clinical. It's not McDonald's anymore. Ray Crock will be rolling in his grave if he saw this McMonstrosity.
  • KA
    Katina Anthony
    Oct 19, 2025
    2.0
    One of the most inept workers I have ever seen. We ordered 4 #7s for breakfast. We paid for that, but only received 1/4 of our order. Took 20 minutes for them to make it right. Granted,they did give me some free food for the hassle. Check your orders before leaving here.
  • KS
    Keith Snay
    Oct 19, 2025
    1.0
    We had a bad experience at this location. 1st the manager was rude to my GF. Then they 1st give my GF small cups with a meal. All soda cost same no matter what size. Why would they give small. SMH. then when I had to pay to get a large cup for COKE. specially asked for coke. Went to fill and they were out of COKE. asked manager what was going on and she said we dont have coke. We'll why charge me for coke then... SMH. was annoyed and won't go back there again...
  • KH
    kyreo humber
    Oct 2, 2025
    1.0
    oh no, no no no McDonald’s holy I’ve been to other better location than this. You’re telling me I paid $1.09 for a two swirl ice cream cone and I paid $25 for a big Mac bundle that was missing a drink. I can go to a different McDonald’s and get everything for half that price if I use my reward app. i’m saying that by the way because apparently their scanner for the rewards app wasn’t working too. look at this point I’m thinking about going to Burger King, but I somehow stuck through it and made it through with my decision which was a bad idea. such a small ice cream, I ate two bites and I almost actually ate the paper. Front desk was so mean and choosing a rush. Didn’t even give me my receipt when I asked for it said she was out of paper, but she wasn’t. apparently she’s a Manager doesn’t act like one. One could say she’s a karen she definitely is; hear her yelling at her employees. she wears a watch. She has her glasses that are cleaner at her hair in a bun with semi blonde hair. She ain’t no Manager. She don’t act like I saw her drinking soda on her shift in front of all the customers that ain’t sanitary that’s cross contamination little bro. also, while she was just sitting there sipping on her soda customers waiting at the front desk for their order and stuff, trash all over the floor in the lobby I even saw oil spilling from the fryer. Like are we gonna overfill that Manager. then she went on break and started sitting so close to me. I basically just threw on my lap like so weird freaky awesome McDonald’s workers. And on top of that, I didn’t even get a receipt. I’m so sad. I know you’re not out of paper. Why are you telling me lies? and then when I asked her if she had an ice cream she was like she’s paused for a minute took like 30 seconds to answer that I can tell she was gonna say no, but then she’s like we could use the sells.

Frequently Asked Questions About McDonald's

What are the general operating hours for McDonald's at 12900 W Thunderbird Rd, El Mirage, AZ?

McDonald's in El Mirage is open daily from 5:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's location?

Drive-through is available every day from 5:00 AM to 11:00 PM.