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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Cottonwood, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1050 East State Route 89a for the ultimate SONIC experience!
Customers frequently reported long wait times, unresponsive staff, and incorrect orders, leading to frustration.
Food Quality
While some customers enjoyed the food, others complained about overcooked items and inconsistent quality.
Staff Performance
Mixed reviews on staff behavior; some praised individual employees for excellent service, while others reported rudeness and poor customer service.
Ordering Experience
Many customers faced issues with the ordering system, including malfunctioning screens and problems with phone orders.
RR
Redvines69
Jan 31, 2026
1.0
I don't get a very long lunch break at work so usually I don't go anywhere. Needless to say if I DO go somewhere like Sonic and try 3 different order stalls to order and 15 minutes later I end up driving away and they don't answer the phone either, it's disappointing to say the least. I hadn't been going there at all until someone gave me a gift card so had been trying them out, and this was the third time going, so normally I'd say 2 normal experiences out of 3 isn't horrible but as I said I'm not given much time so when it's wasted it bothers me. Once my gift card is used up I won't be going back, might even just give the card away to someone who is willing to put up with whatever is going on there.
ND
naileha Durazo
Jan 16, 2026
1.0
They NEVER answer the phone, how is one supposed to call if theres issues as it states on the website if the phone is disconnected or they simply refuse to answer?
JJ
John Johnson
Jan 16, 2026
1.0
Can’t get anyone to answer the phone just rings and rings and rings
MD
Mwandani Jones (Dani)
Jan 12, 2026
1.0
All of a sudden I can't order delivery! Literally less than a mile away. No one answers phone.
WP
Wicket Puppet
Jan 3, 2026
1.0
I ate there multiple times. I've always messed up my food. Everett CarHop that I dealt with was super rude. I used to like Sonic
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