Pizza Hut

Reviews

• TR

  Thomas Roddick

  3 days ago
  1.0
  I work for DoorDash. This restaurant frequently has 20+ minute waits for my orders. That I’m used to however tonight, I waited 35 minutes they handed me half of the order and Said if you want the rest, you’re gonna have to wait longer. I unassigned the order and about 10 minutes later DoorDash sent it back to me and had raised to the pay for it. When I got to the store, they told me they will not be fulfilling the order. I filed a complaint with DoorDash And recommend customers order from Domino’s if using the DoorDash platform because this restaurant does not prioritize orders from DoorDash. Not to mention their manager Should not be in customer service as he’s the one who tried To give me an incomplete order after waiting 30 minutes. I will be escalating this to corporate and attempt to get a hold of the owners
• VO

  Vanessa Orourke

  5 days ago
  1.0
  I absolutely love Pizza Huts pizza! But the Cottonwood location is a joke. Every single time I have ordered food at opening they are never prepared and blame it on that things are not ready yet, that they just opened... Then why do you allow orders that early? The first lady i spoke to that called me says your bread sticks wont be ready there in the proofer and its going to take at least 45 minutes but your pizza is almost done. At the time i thought I already paid online but lucky I did not and choose to pay when I picked up, so I ask if I can get a refund on them and she says I will have to wait to speak to her manager. Stupid but whatever so I offer another solution of I will pick my food up later and she tells me we'll your pizza is almost done and agin it will be 45 minutes tell you can get bread sticks. I would think you would say since this is on you that, thats fine I will make you a new pizza in 45 min when I can pick up the rest of my order but no. Then shift lead comes in and if she would of just had a little bit of a better attitude or knew at all what to say other then this is the way it is and not let me speak and not apologize for the inconvenience at all but try to tell me this is the way it is in the mornings that they dont have stuff ready and to talk to me like I called them complaining when they are the ones yet again to call me to tell me they are not prepared for the day and they wont have my full order ready and would not be able to refund only give credit ( given i didn't even pay yet but if I did I would not be getting a refund).I totally get things happen and if this was a one off I would totally understand and if this is really how Pizza Hut runs and has there employees start working at opening with having nothing done or prepared shame on you Pizza Hut! But I do believe with as many times as this has happened and the responce I have received that this is an employee issue because I do not have this problem at other Pizza Huts. I have also asked for a number to anyone higher or where I can make a complaint and have continuously been told they can and will not give me that information and that they will have someone call me back that never has. This time I choose to rate them as that is the only way to at least try to let someone know how there location is being ran. I would also like to say I come from a sales background and know things come up and have never given anywhere a bad rating as some days are just bad or mistakes happen but this has been the last 4 times in 4 months that I have went there. I am so sad that I will no longer be eating Pizza at this location. This post is not to get anyone in trouble but to help fix the issues.
• MG

  Maria Geigle

  Dec 20, 2025
  3.0
  I ordered tonight food was good an stuff but I ordered a cheese with pesto sause an just got a plain cheese so pesto on top very disappointing
• MM

  Matthew Scott Mogab

  Nov 30, 2025
  3.0
  Update:: I ended up driving all the way down to the store to chat with the manager. After talking with him, I was pleased with the outcome. He replaced the pizzas that were incorrect and credited my account. Thank you for making things right. Also the replacement pizzas are perfect. Worst experience ever. 10/10 don't recommend. I've been trying to contact this store for 2 weeks regarding an order that was incorrect. With my order costing me over $50, I'm very unhappy. They don't care about their customers. Their advertisement on the phone when you are on hold talks about how they care so much about the pizza and their customers and how it's their top priority to make the perfect pizza every time and how you will never forget the experience. Well what I can say is they don't care about the pizza or there customers, my pizzas were far from perfect and missing toppings and undercooked, as for my experience, I definitely won't forget it since it was a terrible experience and continuing to be the worst experience ever. Don't waste your money on this place.
• KD

  Katie Driscoll

  Nov 23, 2025
  1.0
  The customer service experience I had here tonight, was not only disappointing as a whole, but it was sad, pathetic, and embarrassing. Not to mention the disrespect I received from 2 of the employees.

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