Business Details
About
Mexican Restaurant
Chipotle Cottonwood AZ is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
147 reviews
5 stars
49
4 stars
18
3 stars
12
2 stars
16
1 star
52
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, unhelpful staff, and lack of management oversight.
Food Quality
Many reviews highlighted issues with food quality, including cold meals, skimpy portions, and unsatisfactory freshness.
Cleanliness
The restaurant was often described as dirty, with unclean tables and unsanitary food handling practices noted by several customers.
Management Issues
Numerous reviews pointed to a lack of effective management, resulting in disorganization and inadequate staffing during busy times.
- JTJody Thornton3 days ago3.0Ironically, a place named Chipotle was out of just that! Burrito bowl was mostly rice, not balanced
- KAKatrina AustinJan 3, 20263.0It's slow I didn't eat there but I was picking food up for a customer and had to wait 15 minutes when the food was order 30 minutes before but the portions are huge
- SKStacy KeyesDec 30, 20251.0Surly customer service, was barely acknowledged. Tried food there a few times and always lukewarm. The tables are dirty, trash cans all full, both restrooms completely out of toilet paper and paper towels, no air dryer. I definitely will not be returning. As others have said, much better options in town.
- NNNoahDec 18, 20251.0The slowest / most incompetent Chipotle I have ever been to. If you want to be frustrated and angry before you eat go here. There is basically an employee who consistently refuses to help when there is a line and just camps out at the register or in the back and watches with her mouth open. My family and I 5 people, another family of 4 and 2 guys were waiting to be served by one person as this girl just stood at the register.There is also another employee who is consistently there but not working. He is always walking around with his backpack talking to the girl standing at the register. I don't know who manages this location but they should definitely train their employees on how to help customers or find new employees. I have been to this location 3 times and am finally fed up with the lackadaisical approach to customer service. I am never going back and will tell friends never to go to this location. This location must be managed by the same guy that manages Prescott Valley. Stay Away, Danger!
- GZGee ZonaNov 12, 20251.0This location is consistently going downhill. The service has been poor for quite some time, and recently, the quality of the food and portions has become unacceptable. On our most recent visit, the staff member making our bowls gave us half a spoonful of carnitas, which was honestly shocking. In past visits, the restaurant has also felt completely unprofessional, often run by what seems like a group of unsupervised teenagers. They blast profane rap music from the back and use foul language with each other loudly enough for everyone in the lobby to hear. It’s uncomfortable and inappropriate for a family dining environment. It’s clear that this location suffers from a serious lack of management and leadership. We really enjoy Chipotle as a brand, but this specific location continues to disappoint. At this point, it’s hard to justify spending our hard-earned money here when the experience is consistently this bad.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Cottonwood AZ offer?
Chipotle offers Mexican fast-casual food with customizable burritos, bowls, quesadillas, tacos, and salads made from wholesome, responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Cottonwood AZ?
It is located at 611 S Main St, Cottonwood, AZ 86326, in Yavapai county.
What are the operating hours of Chipotle Mexican Grill in Cottonwood AZ?
Chipotle is open daily from 10:30 AM to 10:00 PM.
How can I order online from Chipotle Mexican Grill Cottonwood?
You can order online via the Chipotle app or the website at https://order.chipotle.com/ for quick and convenient service.
Does Chipotle Mexican Grill in Cottonwood AZ have a rewards program?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
How can I contact Chipotle Mexican Grill in Cottonwood AZ?
You can reach them by phone at +1 928-254-2610 or by email at AZ.4787.Cottonwood@chipotle.com.
What nearby dining options are around Chipotle Mexican Grill in Cottonwood?
Nearby dining includes R & R Pizza Express and ZENSHI Handcrafted Sushi, great options to explore before or after your visit.
Are there any nearby coffee shops or cafes close to Chipotle Mexican Grill in Cottonwood?
Yes, Starbucks is nearby, offering a convenient spot for coffee or snacks.
What financial services are available near Chipotle Mexican Grill in Cottonwood AZ?
Nearby financial services include Bank of America, Chase Bank, Credit Union West, and ATM services for your convenience.
What other services can I find near Chipotle Mexican Grill in Cottonwood?
Nearby services include a barber shop, Assurance Chiropractic Inc, various real estate agencies, a tattoo and piercing shop, and a department of motor vehicles service.