Chipotle Mexican Grill

Reviews

• JJ

  John

  Nov 12, 2025
  1.0
  Worst portion of any Chipotle Ive ever been to. Went there because I was starving and ended up with half a burrito bowl. Paid full price and a tip. I would refrain from using mobile orders here. Going to have to find a 2nd dinner now. 😭
• GZ

  Gee Zona

  Nov 12, 2025
  1.0
  This location is consistently going downhill. The service has been poor for quite some time, and recently, the quality of the food and portions has become unacceptable. On our most recent visit, the staff member making our bowls gave us half a spoonful of carnitas, which was honestly shocking. In past visits, the restaurant has also felt completely unprofessional, often run by what seems like a group of unsupervised teenagers. They blast profane rap music from the back and use foul language with each other loudly enough for everyone in the lobby to hear. It’s uncomfortable and inappropriate for a family dining environment. It’s clear that this location suffers from a serious lack of management and leadership. We really enjoy Chipotle as a brand, but this specific location continues to disappoint. At this point, it’s hard to justify spending our hard-earned money here when the experience is consistently this bad.
• IL

  idk lol

  Nov 4, 2025
  1.0
  if i could rate a 0, i would. This place is trash and their customer service sucks, how do you manage to not get a single bowl in our order right? You can’t even call the store to talk to a real person instead you have to talk to a bot on the phone or email back and forth with an incompetent person who doesn’t know how to do their job and make things right. 100/10 would never recommend chipotle in cottonwood
• AP

  Abigail Plumley

  Oct 31, 2025
  2.0
  It has been a while since I've been to Chipotle, but I am not returning. At least not to the Cottonwood Chipotle. The guy [? Philippine?] just rushes you through the line of choices. He does not seem to listen well. Amount of meet was skimpy and on top of that some was inedible due to the grisle. It felt mostly as a veggie bowl not a carne asada. I think Chipotle needs to train their staff to be more consistent w their servings, and their service to every client. The burritos aren't cheap. The least they can do is serve what you ask for. A disappointing meal for me this time :(
• MS

  Matthew Schneberger

  Oct 21, 2025
  3.0
  So about 1 PM today, I got myself a burrito. And I stood and watched which looked like some possible newer employees struggle to get the line moving. But was most interesting was the guy manning the grill cooking the meat had no gloves on which is OK if you're not touching the food. He was flipping the spatula up in the air, spinning it around like a hibachi Japanese chef. He was definitely practicing because he only caught it on the handle 50% of the time the other 50% of the time he was catching the metal part with his bare dirty hands. Then shoving the spatula back into the meat and flipping the meat. Then he would flip the spatula again, and he would fail to catch it on the handle catch it on the metal side and dig it back into the food. Then I watched him grab a half gallon container of pepper that was almost empty and instead of pouring the pepper out, he dug his whole bare hand again into the pepper jar and scooped up with his fingernails and fingers pepper and sprinkled it on the food. Did I eat it ? yes, I was hungry and took my chances.

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