Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including incorrect orders and unhelpful staff.
Food Quality
Several reviews mentioned food being cold, stale, or not meeting expectations.
Cleanliness
Customers noted that the restaurant was often dirty, with unclean dining areas and restrooms.
Customer Service
While some praised individual staff members for their helpfulness, overall customer service was frequently criticized.
Order Accuracy
A significant number of reviews highlighted issues with order accuracy, with many customers receiving incorrect items.
MM
Mandi Marie
1 day ago
1.0
EVERY single time I order from here the order is NEVER correct. How hard is it to check the bag before giving it to the customer??
CW
colin wallace
2 days ago
3.0
Was McDonald's, its better than many other McDonald's ive been to, but was still McDonald's.
PB
Patti B.
6 days ago
5.0
My order was wrong and when I went in to get it fixed they were so sweet and had the correct order quickly.
BB
Blue eyed blondie
Dec 29, 2025
1.0
I can't stand the service here I always buy the hot and spicy meal and it's been messed up every time and my food is always cold and the fries I get are never fresh
MN
Marie Neuschwander
Dec 23, 2025
5.0
Ordered breakfast to be delivered by doordash. My picky eater her breakfast got really screwed up. I called doordash right back. The number I got gave me the driver and the driver didn't know what to do. It wasn't their fault that the order was wrong and not knowing how to resolve the issue myself. I called McDonald's spoke with Kyle. Not only was he very professional, he made the situation right and my picky eater was extremely happy even though I had to go and pick it up. It all turned out great. Another employee outside cleaning the drive-thru line we were talking back and forth about the experience. Between the manager Kyle the employee outside they gave such good customer service. I've had issues in the past with this McDonald's and they resolved it each time. However, this time I felt compelled to do a review because that customer service was outstanding and you just don't get good customer service like this anymore.