Rosati's Pizza serves signature Chicago-style pizzas, pastas, wings, salads, and sandwiches that offer high quality, value and flavor. With five generations of experience, every piece of every recipe is original, ensuring Rosati's serves one-of-a-kind dishes from a one-of-a-kind family. As one of the oldest surviving family pizza brands in the U.S., the Rosati name has been firmly established in the city of Chicago and its suburbs. Generations have grown up with the brand and continue to spread it to every corner of the country. Transplanted Chicagoans all over the map have helped bring their favorite pizzeria to 150+ locations across twenty states.
Numerous reviews highlighted extremely poor customer service, including rudeness from staff and unhelpful responses to complaints.
Food Quality
Many customers reported a significant decline in food quality, with complaints about undercooked pizza, missing ingredients, and overall dissatisfaction with the taste.
Order Fulfillment
There were frequent issues with order accuracy and timeliness, including late deliveries, incorrect orders, and unprepared food.
Management Issues
Several reviews pointed to problems with management, including a lack of responsiveness to customer concerns and poor handling of complaints.
Inconsistent Experience
While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in quality and service.
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Jim Finney
Feb 11, 2026
1.0
I made a DoorDash order which they did not prepare despite DoorDash telling me they had received it. Two times I received calls from the DoorDash drivers telling me that the woman at the cash register was completely unhelpful and both of them used the words “she does not care about your business“. They recommended I go somewhere else. Coming from a DoorDash driver, I take that as pretty solid advice. I would 100% stay away from this place. I have never eaten their pizza, but their service is a zero.
MR
Mark R
Feb 9, 2026
2.0
15.00 for a salad that was built upside down and missing ingredients.
TG
Ty Greggo
Feb 3, 2026
1.0
The lady was extremely rude. Terrible customer service. Stay far away!
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Ronald Lodge Pole
Jan 31, 2026
1.0
Rode my bike three miles down the road with my son to eat some pizza here. We were super hungry too! The sign said it was open… got there tried to walk in but the doors were locked!! Disappointed
KC
Keith Cannizzaro
Jan 16, 2026
1.0
When I arrived the alleged owner was being very rude to a customer who wanted a refund because her pizza was not ready. The owner said "I have 5 other orders, you can't expect me to have it ready on time." After 20 minutes of the pizza lady yelling at the customer, the customer left with no pizza and no refund.
Side note: I ordered my pizza 3 hours in advance (online) and it was 30 minutes late as well (for pickup).
Someone called to order while I was waiting, and the lady who answered the phone asked, "Will you please call back in an hour and place your order?" Who does that???
When it finally arrived, I high tailed it out of there. I got home and the pizza itself was flavorless and cut like it was square (even though I asked it to be cut like a normal pizza). Based on the incredibly rude staff and the gross pizza, I would NEVER order from here again.