Outback Steakhouse

Reviews

• KK

  K.

  3 days ago
  5.0
  The food here was delicious and juicy, and it was soon fulfilling that I couldn't even finish it! The waitress Kylee was incredibly kind and amazing as well, she checked up on my table from time to time and didn't mind any requests we made. The place had a nice atmosphere to it as well. It wasn't too crowded, but not entirely deserted either.
• VC

  Veleria C

  5 days ago
  1.0
  Andrew Peters General Manager Outback Steakhouse – Chandler, Arizona Dear Mr. Peters, I am writing to formally place on record a complaint and a demand for corrective action regarding an extremely distressing and mishandled experience with your restaurant, including the conduct of your staff member, Jordin, who identified himself as the manager on duty. On three separate occasions this month, I ordered a steak dinner from your location through DoorDash. On my most recent order, I requested my steak be prepared medium-well; however, the meal I received was burned and unfit to eat. I immediately disputed the issue with DoorDash, and despite the nature of the complaint, I was issued only a five-dollar credit. Following this, I contacted your restaurant directly and spoke with Jordin. He listened to my concerns and stated that he would personally contact DoorDash to request a full refund on my behalf. He also promised that whenever I wished to come into the restaurant, I would receive a complimentary meal. I informed him that I do not drive and therefore would not be able to come in for that free meal, but I welcomed the refund he said he would initiate. Shortly after this conversation ended, I received a call from DoorDash—not Outback— informing me that, according to Jordin, I was only entitled to the five-dollar credit and that I would need to contact DoorDash customer support myself to pursue anything further. This directly contradicted what Jordin had assured me. When I called back to speak with you, I was informed you were not present, so I again spoke with Jordin. I explained what DoorDash told me. He denied making the statement and again promised to call them to correct the situation, reiterate that I should receive my refund, and arrange for a driver to deliver a replacement meal at no additional cost. I agreed. For the next two hours, I waited for an update—neither a driver appeared nor did my DoorDash app show any indication that an order was on the way. When I called back, Jordin insisted a driver was already en route, which could not be true, as DoorDash must legally display active orders within the app. I also advised him that while Arizona is a one-party-consent state for recording, and I cannot record without disclosing, a third party present with me may legally record the conversation, and such recordings now document the inconsistencies and misinformation I received from him. Throughout all of this, I have gone without the food I paid for. I eat once a day, and this order represented the last of my available funds for the month. I will not have access to the five-dollar credit for 7–10 business days, leaving me not only inconvenienced but physically unwell due to hunger that could have been avoided if your staff had followed through with the truth and with basic human decency. The unprofessional behavior, the repeated misinformation, and the lack of integrity displayed in this situation raise serious concerns regarding the training and supervision of management at your location. No customer should be lied to, misled, or dismissed—especially not when it concerns their money, food security, and well-being. Therefore, I am formally demanding the following: 1. A complete refund for the cost of my order. 2. Fulfillment of the originally promised complimentary replacement meal, with the assurance that the meal will be safely and properly prepared. 3. Written confirmation that this matter has been addressed internally, including corrective action taken to ensure this does not happen to another consumer. Please be aware that, should this matter remain unresolved, I am prepared to pursue remedies through consumer-protection channels. Under Arizona law—including but not limited to statutes pertaining to consumer fraud (A.R.S. § 44-1521 et seq.) and failure to deliver paid goods or services as advertised or represented—a business may be held legally accountable for deceptive practices, false statements, or failure to provide services paid for by a consumer.
• JH

  J H

  Feb 25, 2026
  3.0
  Single diners always seem to get screwed on service or seating and tonight was no exception. Server did not come around to refill any drinks and when I asked for more bread I waited 15 minutes before he returned empty-handed and forgetful, only to spin the little billing screen around and put it in my face and then tell me the bill was now ready. Disappointing.
• BA

  Brandie Armijo

  Feb 20, 2026
  5.0
  Ryan is AWESOME! Ryan is such a great server that I would like to steal him and bring him to Scottsdale to work at the restaurant I work for! He really understands seps of service. I will definitely be coming back!
• MM

  Mandy Mason

  Feb 15, 2026
  1.0
  Tried to go eat after a movie checked the waitlist before, during and after the movie ended around 7 and everytime it stated no wait come on in, we were literally 3 min away and when we should up there were people upon people waiting outside smh.

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