McDonald's

3.3
1651 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2951 E Germann Rd, Chandler, AZ
85286, United States

Hours

Reviews

3.3
1,651 reviews
5 stars
535
4 stars
319
3 stars
262
2 stars
121
1 star
414

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with many waiting over 20 minutes without being acknowledged.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being given.

Staff Attitude

Feedback indicated a lack of professionalism and rudeness from staff, with several customers feeling dismissed or treated poorly.

Cleanliness

Multiple reviews mentioned unsanitary conditions, particularly in the dining area and play area, contributing to a negative experience.

Operating Hours

Customers expressed frustration over incorrect operating hours, with many reporting that the location was not open 24 hours as advertised.
  • LP
    L Palmer
    1 day ago
    1.0
    Every time I patronize this place it's horrible.. today we waited 20 min still got cold food...last week the kids were playing inside and totally gave us the wrong food... it's time for new mgmt
  • JR
    John Russell
    Nov 14, 2025
    1.0
    I ordered 20 small fries at the Kiosk. I received 5 of them. Then, the manager called me over and told me she could only give me 4 more fries. The manager refused to give me the remaining 11 fries. I was not reimbursed for the remaining 11 fries.
  • GA
    Grey Area
    Nov 12, 2025
    1.0
    Horrendous treatment from Miguel who should definitely not be in any type of managerial or customer service position. I had a doordash order where the dasher let them know there were missing items. He became irate and refused to let her take the order. I tried to talk to him on the phone and he refused to speak to me. We called him from our phone and he was extremely rude. Started lying going back and forth saying she was opening items and spilling them on the counter, then said no that didn't happen. Started yelling at us that he had to throw food away and just making the situation so much worse than it had to be. I only know that it was Miguel I dealt with over the phone because a worker confirmed with the driver. He refused to give her his name and refused to give us his name when we called. This guy needs some anger management and to stop being so irate and defensive when he makes mistakes. Probably shouldn't be working with people at all. I feel bad for anyone who has to encounter or work with this guy.
  • CC
    Cash
    Nov 11, 2025
    1.0
    We ordered food online because our parents ordered it for us to eat food while they were at work and they said the parent had to be at the store for us to get it and they refused to tell us why and they said they couldn't do anything about it so we had to cancel out order and didn't get food
  • BJ
    B JM
    Nov 7, 2025
    1.0
    I waited for the food for almos 1hour It's very bad. The staff ignored the customers who were waiting Many customers who come to wait for food here are dissatisfied with the work of the staff here. I think the manager of this branch should improve the management because it is clearly very bad service and very bad management. I feel very sorry for the customers who come here. If you don't believe me, check out the CCTV footage at the counter from 6:30 AM to 7:30 PM. I was standing there waiting for my food and there were a lot of unhappy customers on Thursday, November 7th. I'm so disgusted with this branch and hate it so much that I guarantee I'll never come back here again. This branch manager should review his own performance because he did a terrible job.

Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location in Chandler, AZ?

This McDonald's is open 24 hours from Sunday to Thursday, with extended hours until 1:00 AM on Friday and Saturday.

What are the delivery hours for this McDonald's?

Delivery is available daily from 4:30 AM to 11:00 PM, except on Sunday when it starts at 5:00 AM.