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McDonald's

3.3
(1687 reviews)

Business Details

2951 E Germann Rd, Chandler, AZ
85286, United States
(480) 726-1578
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2951 E Germann Rd, Chandler, AZ
85286, United States

Hours

Reviews

3.3
1,687 reviews
5 stars
547
4 stars
323
3 stars
264
2 stars
123
1 star
430

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and staff ignoring them at both the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including wrong items and missing food.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and floors, as well as unclean food preparation areas.

Staff Attitude

Feedback indicated that staff, including management, often displayed rudeness and a lack of professionalism, contributing to a negative customer experience.

Inconsistent Hours

Customers expressed frustration over incorrect operating hours, with reports of the location being closed despite being advertised as 24 hours.
  • SL
    Shea Lennon
    2 days ago
    2.0
    First of all, pulled up to the window and immediately got attitude from the girl working the headset, then was told to pull up to the first window to pay. Pull up to the window, wait 7 whole minutes with a huge line of cars behind us, and nobody is there?? Finally pull up to the second window which is wide open with workers inside actively looking at us and ignoring us. Then some girl comes up and tries to give us the wrong order. Correct the order and told her nobody was at the window to pay so now she has to take my phone all the way to the back of the store which took a suspiciously long time. Why do you need my phone for 5 damn minutes? Then you give us two drinks, one was supposed to be no ice so we ask “which is which because we ordered no ice in one” and you have the audacity to roll your eyes at us and not even offer to fix YOUR mistake and give us what we ordered. You tell us which drink is which and we drive off. Welp, come to find out BOTH drinks are wrong! Only saving grace was decent food. The audacity of these workers is unbelievable, they are incompetent, rude, and lazy. Keep in mind NONE of this was during a rush. The only reason there was a long line of cars is cause nobody wanted to stop gossiping and do their job. Pathetic.
  • GP
    George Panagos
    6 days ago
    1.0
    Waited 15’ after spending 5’ trying to order from the kiosk. Workers saw myself and two others waiting at the cash register and totally ignored us completely. I even places a phone call it was ringing in front of them and they are inept. If you can’t handle 2 lines of drive through and walk in customers, then McDonalds you have a problem. If they would give a - for service it would be a -⭐️⭐️
  • RP
    Reggie Price
    Feb 20, 2026
    5.0
    Usually great service, but we are all human and make mistakes. Sometimes even the people on here that are leaving bad reviews. This is an awesome location have some grace people 🫶🏾. Besides I think most of their employees are teenagers, and still learning life.
  • JJ
    Jontae Jones
    Feb 18, 2026
    1.0
    The manager should be fired. I waited 13 minutes after I got notification my food was on its way. 13 minutes later it was not delivered I walked inside and the said the grill was down. How can the grill be down when my order said it's on its alway to you. I watched 5 cars go thru the drive thru before anyone served me my food.
  • ML
    Megan Laiacono
    Feb 4, 2026
    1.0
    This McDonald's location is a bad one. I placed an order for dining in at the kiosk. There were not many numbered placards to take so that your order can be brought to you but my kiosk did have one so I took it. The card machine didn't work so I had to wait in line to pay. No big deal. I went to find a table and, no exaggerating, every single empty table was dirty with either trash or they hadn't been wiped. I also saw most of those numbered placards sitting all over the place. I waited 15 minutes for my food to be brought to me. When it wasn't I found a seat closer to the counter. Once she saw my placard she called me to come and get it. My food had been sitting there. Nobody brought to me and nobody called my number. Needless to say my food was no longer hot and fresh, if it even was in the first place. Also, couldn't find napkins and the trash cans were full. Gross location.

Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location in Chandler, AZ?

This McDonald's is open 24 hours from Sunday to Thursday, with extended hours until 1:00 AM on Friday and Saturday.

What are the delivery hours for this McDonald's?

Delivery is available daily from 4:30 AM to 11:00 PM, except on Sunday when it starts at 5:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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