Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chandler,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
797 reviews
5 stars
402
4 stars
154
3 stars
100
2 stars
51
1 star
90
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry or bland food, with some meals being described as inedible or poorly prepared.
Customer Service
Mixed reviews on customer service; while some praised friendly staff, others reported rude interactions and poor service.
Order Accuracy
Several customers experienced problems with incorrect orders, missing items, or inadequate portions.
Cleanliness
The dining area received mixed feedback, with some noting cleanliness while others mentioned it was dirty.
Value for Money
Customers expressed concerns about high prices relative to portion sizes and food quality.
- MDMark DavenportDec 27, 20253.0I ordered a 4 piece with two sides. They were grilling fresh chicken when I arrived. The chicken they gave me must have been cooked 2 to 3 hours prior. The flavor was really good however all my chicken was super dry! I would bet this restaurant has no timers on pre-cooked chicken.
- PPPepper PorterDec 3, 20255.0Great place to go! Great food as always. It was nice to just sit and not have to worry about anything.
- MFMatthew FoxNov 30, 20255.0I literally went to eat here for months because the sweet cashier was very engaging and fun. Then she quit and I found myself still going so it turns out I actually like the food. Bravo!
- BLBill LewisNov 25, 20255.0Good food, but if you are picking up just check your order before leaving. I got the wrong order even with my name on the receipt.
- DMDog MomNov 15, 20251.0Manager Rito is VERY rude and inpatient with customers. Not welcoming at all! So bad in fact I wanted to leave but my husband had a taste for the chicken. I hope a regional manager reads this because the clown needs to be talked to and educated on how to treat customers!!! He should be demoted that’s how awful our interaction was!!!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Chandler, AZ?
El Pollo Loco in Chandler is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Chandler?
El Pollo Loco is located at 2520 West Chandler Blvd, Chandler, AZ 85224, USA.
Can I order El Pollo Loco food online or via an app?
Yes, you can order from El Pollo Loco through their official app available on the Apple App Store or via their online menu at https://order.elpolloloco.com/menu/
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer any special features like drive-thru or Wi-Fi?
Yes, El Pollo Loco in Chandler offers a drive-thru service and free Wi-Fi for customers.
How does El Pollo Loco prepare its chicken?
El Pollo Loco uses whole chickens marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on open-flame grills and hand-cut for Mexican entrees.
Is there a place nearby to get a haircut after visiting El Pollo Loco?
Yes, Lady Jane's Haircuts for Men is nearby if you want a haircut after your meal at El Pollo Loco.
What other dining options are available near El Pollo Loco?
Nearby dining options include Outback Steakhouse, Perfect Pear Bistro, Juan Jaime’s Tacos and Tequila, Mimi’s Cafe, and NYPD Pizza - Chandler for a variety of cuisines.
Are there any wellness or spa centers close to El Pollo Loco in Chandler?
Yes, you can visit Massage Envy - Chandler, Benefit Brow Bar at Ulta, Nailspa Expose, or Top Nail & Spa nearby for wellness and spa services.
How can I contact El Pollo Loco for inquiries or catering requests?
You can contact El Pollo Loco by phone at +1 480-857-1462 or email at MGR3860@EPLEMAIL.COM for inquiries.