Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chandler,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
788 reviews
5 stars
394
4 stars
154
3 stars
99
2 stars
51
1 star
90
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being bland, dry, or poorly prepared, while others praised the freshness and taste.
Customer Service
Mixed reviews on customer service; some employees were noted for being friendly and helpful, while others were described as rude or inattentive.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly in drive-thru experiences.
Pricing Concerns
Many customers felt the prices were high for the portion sizes and quality of food received.
Cleanliness
Some reviews mentioned cleanliness issues in the dining area, despite others noting a clean environment.
- DMDog MomNov 15, 20251.0Manager Rito is VERY rude and inpatient with customers. Not welcoming at all! So bad in fact I wanted to leave but my husband had a taste for the chicken. I hope a regional manager reads this because the clown needs to be talked to and educated on how to treat customers!!! He should be demoted that’s how awful our interaction was!!!
- JBJamie BoothNov 5, 20255.0Quick and fresh food. Happy workers
- NKn konankiOct 23, 20255.0Yummy food
- BCBrandon ClaymoreOct 20, 20255.0Damn good chicken! Weight lifter meal 😁 very filling!
- DMDebra MaesOct 11, 20251.0My husband picked up a grande bowl for me and I was so disappointed! It was mostly beans and rice and no cheese or cabbage! It’s not a bowl without those 2 items!! It was very bland!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Chandler, AZ?
El Pollo Loco in Chandler is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Chandler?
El Pollo Loco is located at 2520 West Chandler Blvd, Chandler, AZ 85224, USA.
Can I order El Pollo Loco food online or via an app?
Yes, you can order from El Pollo Loco through their official app available on the Apple App Store or via their online menu at https://order.elpolloloco.com/menu/
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer any special features like drive-thru or Wi-Fi?
Yes, El Pollo Loco in Chandler offers a drive-thru service and free Wi-Fi for customers.
How does El Pollo Loco prepare its chicken?
El Pollo Loco uses whole chickens marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on open-flame grills and hand-cut for Mexican entrees.
Is there a place nearby to get a haircut after visiting El Pollo Loco?
Yes, Lady Jane's Haircuts for Men is nearby if you want a haircut after your meal at El Pollo Loco.
What other dining options are available near El Pollo Loco?
Nearby dining options include Outback Steakhouse, Perfect Pear Bistro, Juan Jaime’s Tacos and Tequila, Mimi’s Cafe, and NYPD Pizza - Chandler for a variety of cuisines.
Are there any wellness or spa centers close to El Pollo Loco in Chandler?
Yes, you can visit Massage Envy - Chandler, Benefit Brow Bar at Ulta, Nailspa Expose, or Top Nail & Spa nearby for wellness and spa services.
How can I contact El Pollo Loco for inquiries or catering requests?
You can contact El Pollo Loco by phone at +1 480-857-1462 or email at MGR3860@EPLEMAIL.COM for inquiries.