Dunkin'

Reviews

• TT

  Theflame467

  Sep 29, 2025
  5.0
  The drink was fine but when I went to get my donut out of the bag it was upside down so when I lifted it off mostly all of the frosting came off. This just made the donut less tasty. Edit: I went again the next day and the donut was right side up and the drink was great! Maybe the other day was just a bad day for them. 5 Stars 🙂
• DR

  Damon Roger

  Sep 12, 2025
  1.0
  I walk in to pick up my online order, as I have several other times in the last 4-5 months since I moved into the area. On my way out, I ask for a pup cup for my dog. They've always just given me one, free of charge, which is one of the main reasons I've come to this Dunkin' location over others. I know they typically charge $0.26, however I figured maybe this franchisee decided not to. I ask the heavyset blonde woman inventorying the baked goods if she can assist me, she turns around and immediately it seems that there's an attitude, as though my asking her for assistance was interrupting or bothering her. She proceeds to ring me up for $0.26 and I asked her why I was being charged, after literally every other visit to this location I hadn't been charged in the past. She identifies herself as the GM of the store and tells me it's corporate policy, that whoever had been giving them out freely in the past was wrong. I plead my case and even point directly to employees in the background who have assisted me/handed them out to me in the past. I identified one of the employees as "the black dude" to distinguish him from the other male employee also working with him on the line. I ask why she can't just make one more exception and I will note for future reference that they charge. At this point she tells me she would have, but once I made it a "racial issue" and "called out one of my employees by race" she decided not to. It's one thing to get an order wrong, or to have an attitude, or to lack customer service skills. It's another to insinuate that the customer is racist. There was nothing racist about what I said, I simply identified which employee I was referring to. Calling upset customers racist is not a good way to win them back over. I'm someone who works in high end hospitality and guest services. Concessions and guest recovery are a daily occurrence. To sit and argue with a customer for 5 minutes over $0.26 and then to call them racist is absurd, plain and simple. Nobody should patronize this location.
• CC

  Cindy

  Sep 1, 2025
  1.0
  Out of half donuts the ones I got were stale very unhappy with this visit
• BL

  Bethany Lopez

  Sep 1, 2025
  2.0
  Asked for assorted munchkins and they only did three flavors .
• GS

  Gordon Sheaffer

  Aug 8, 2025
  1.0
  Dunkin has chosen to provide services designed to be faster and convenient. This location fails miserably in this task. 8/8 - A meal deal was purchased with the mobile app at 707am. The food was never provided - customer was already late for work and could not wait any longer - it was 737am. "Too busy" is not an acceptable explanation when your business is fast, mediocre food. Multiple customers were kept waiting for unreasonable periods and also were forced to abandon orders. The staff conducted themselves in a "business as usual" manner, disregarding customer concerns over their tardiness. I am owed food.

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