Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.2
594 reviews
5 stars
343
4 stars
130
3 stars
45
2 stars
23
1 star
53
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, particularly the ice cream and burgers, but some noted inconsistencies in preparation and temperature.
Customer Service
While many praised the friendly staff and management, there were significant complaints about poor service, long wait times, and rude interactions.
Cleanliness
The establishment was reported as clean by several customers, although some mentioned issues with the bathrooms and overall atmosphere during busy hours.
Pricing
Customers expressed concerns about high prices for fast food, with some feeling that the value did not match the cost.
Wait Times
Multiple reviews highlighted long wait times for food, especially during peak hours, leading to frustration among customers.
- KSKirk SibleyNov 12, 20251.0Ordered via DoorDash. Order was sealed in the bag. When I opened it, I had a half empty blizzard. Which means the people at the store either dropped it and try to cover up for it by just sticking in the bag, or somebody made a half full blizzard and decided that was acceptable to send off to a customer. When I tried to call the store all I get is a voicemail and no one actually answers or returned my call. which is a crap way to do business. So after multiple calls I finally did get somebody to answer and asked to speak to the manager. The person that answer said they were the manager, and I explained what they did And all he could say is well I guess we got busy. How does being busy mean you throw half a product in a bag and send it off to customers? Maybe the owners will read this and at least take a look at who they’re staff staffing as both employees and management because I just don’t think this person was even qualified to handle this call. It’s not really a big deal, but it just bothers me That someone at the store thought this was the right thing to do and the right way to respond to people when they called and complained. They didn’t seem to be the least bit interested except offering, excuses like they were busy. So I’ll give them one less customer to help them with being so busy. Disputed the charge with my credit card company
- JAjohn andresakisNov 11, 20251.0Now available a eggnog shake delish!
- LSLois ShugarrNov 9, 20255.0DQ is such a friendly place, and still serves softserve that is reasonably priced and delish.
- GBG BoyapatyNov 2, 20251.0This was, without question, one of the most appalling customer service experiences I have ever encountered. A senior citizen and I waited more than fifteen minutes without so much as an acknowledgment from the two employees behind the counter (11/01/25 - afternoon). They carried on as if we were invisible. When I finally inquired about my order, I was met with open disdain—a scoff, as though my request for basic service was an inconvenience. The indifference and unprofessionalism displayed by these two employees were absolutely unacceptable. No customer—let alone an elderly patron—should ever be treated with such disregard. I strongly urge others to avoid this location entirely and visit a Dairy Queen where courtesy and competence still matter.
- MJMegan JuradoOct 19, 20255.0Our food is always delicious and the staff is very friendly. We love the manager that is often there at night.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill specialize in?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the hours of operation for Dairy Queen Grill & Chill in Chandler, AZ?
The restaurant is open from 10:00 AM to 10:00 PM Sunday through Thursday, and from 10:00 AM to 11:00 PM on Fridays and Saturdays.
Does Dairy Queen Grill & Chill offer outdoor seating and WiFi?
Yes, it offers both outdoor seating and free WiFi for customers.
Is there a Drive-Thru service available at Dairy Queen Grill & Chill?
Yes, the location features a Drive-Thru for convenient ordering and pickup.
Can families with children comfortably visit Dairy Queen Grill & Chill?
Yes, the establishment is family-friendly and welcomes children.
How can I place an order ahead of time at Dairy Queen Grill & Chill?
You can place an order for pickup online by visiting the Dairy Queen order page specific to this location.
Are there any apps or deals available for Dairy Queen customers?
Yes, you can download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Which nearby eateries can I visit before or after enjoying a meal at Dairy Queen Grill & Chill?
Nearby eateries include Salad and Go, Denny's, Blue 32 Sports Grill, and Moreno's Mexican Grill Express, offering various dining options for you to explore.
What local amenities are close to Dairy Queen Grill & Chill that might be convenient for visitors?
Nearby amenities include Bank of America ATM for banking needs, AlphaMeD Urgent Care for medical services, and UPS Access Point for courier and shipping services.
Are there entertainment or recreational facilities near Dairy Queen Grill & Chill?
Yes, nearby entertainment includes the Majestic Neighborhood Cinema Grill, Alamo Drafthouse Phoenix cinema, and F45 Training Ocotillo gym for fitness activities.