Chipotle Alma School and Chandler is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked rice, small portion sizes, and unappetizing ingredients.
Customer Experience
Several customers expressed disappointment with their overall experience, citing issues with cleanliness and management's lack of responsiveness.
Value for Money
Customers felt that the portion sizes did not match the prices, leading to perceptions of stinginess and dissatisfaction with the value received.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
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Melissa Krainski
5 days ago
1.0
I don't know how the food is, I didn't eat. They wouldn't take my order, they were so preoccupied by the take out orders for people who aren't here, making food for the employees, getting themselves a big iced tea, nobody even greeted me. Then somebody noticed I was waiting but this was the manager I guess because she was far too important to make a meal gave me a look that indicated as much and continued walking. The staff all speaks Spanish to eacholer, very exclusionary to normals. I eat at Chipotle a lot but this was not up to the normal standard, typically a manager jumps in and helps out, not here, a haughty woman simply walks around barking in Spanish. This isn' an authentic Mexican restaurant, it's owned by McDonald's. The "I don't have to help the customer" attitude has spread to all of the employees. The all Spanish Chipotles usually have way too much salt in the food and other serious problems because they don't follow the recipes or something anyway. I gave up & wouldn't go back to this location. Actually, I think I'll boycott all Chipotle food for while, they obviously don't care about my time or experience, they can live without my money too.
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Kaveh Shahidi
Nov 16, 2025
4.0
Big hunger big appetite bring it here! Made to order the way You like it this place is very empowering 😁 You can ask the ingredients you want hence it's more to your satisfaction. The product is high quality and tasty. They have burritos also burritos in the bowl which you can get the tortilla on the side. Hope you enjoy!
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Emelyn
Nov 11, 2025
1.0
RAW CHICKEN!!!! Do not eat here!!!! My husband went here on November 10th around 8pm. He got a chicken bowl and I got the soft tacos kids meal. I tend to take apart my chicken to make it into smaller pieces and I noticed there was some pieces of chicken that had a pink hue to them, I ignored it and put those to the side. I continued to eat my meal till I noticed one of the pieces of chicken that I was taking apart had BLOOD! And it was very pink.
My husband went back to the store to get a refund and they only refunded mine since It was only my meal that we had evidence for uncooked chicken. My husband doesn't tend to examine his food like I do but if I had uncooked chicken, without a doubt he had it too.
The staff, specifically Sahiney, who was working at the register, gave my husband attitude when he brought up his complaint, as if he was the one in the wrong. Then they apologized and said it won’t happen again. I can only imagine how many people and kids will get sick from todays food. Unbelievable. I have filed a complaint to corporate but please people don’t come to this location.
I have attached an image of my food below
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Katie Triebe
Oct 24, 2025
1.0
I’ll take this in order of events for a mobile pickup for my lunch at work
1) I pull up to about half of their parking lot/spaces completely sectioned off, that’s fine, things happen. So I find a spot in the back.
2) Can’t enter through the side doors cause they are locked, again, not a huge deal as a lone factor but this is the second thing.
3) get in the store and go to the mobile pickup area and see it’s empty, no big deal as I assume it’s just not out yet so I stand off to the side.
4) out of all employees working, including the one that clocked in right in front of me standing there, and the ones that saw me (neon workout shirt, kind of hard to miss) not one thought to even simply “hey, we’ll be with you in a moment”
5) finally someone brings my food and tells me they don’t store food in the pickup area because it gets stolen. I get that but I did mobile to avoid the lines since I’m on a time crunch, which didn’t matter cause I was still late getting back after waiting.
And to top it all off, the food didn’t even make up for it, had to throw basically the whole bowl away because every bite (I could only stomach about 3 bites) was so beyond chewy I was gagging trying to get it down. Needless to say, BEYOND disappointed
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Howell About No
Oct 15, 2025
3.0
Ate here yesterday (October 14th) at 4:45pm and we both got food poisoning. Ingredients both our orders shared were steak, black beans, cheese, and hot salsa. Symptoms fit bacteria that thrives when food is left in the danger zone too long, so please make sure you’re keeping your food hot enough!! Food tasted really good but still feeling sick the next day.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Alma School and Chandler serve?
Chipotle Mexican Grill serves fast-casual Mexican dishes like burritos, bowls, quesadillas, tacos, and salads featuring responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill located at 1055 W Chandler Blvd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Can I order food online from Chipotle Mexican Grill at Alma School and Chandler?
Yes, you can order online through their website or app at https://order.chipotle.com/.
Does Chipotle Mexican Grill have any rewards or loyalty programs?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How does Chipotle Mexican Grill ensure the quality of its ingredients?
They follow "Food with Integrity" principles by sourcing ingredients from farms that practice humane and sustainable farming, using only 53 real ingredients without artificial additives.
What is the contact email and phone number for Chipotle Mexican Grill at Alma School and Chandler?
You can contact them at AZ.3836.AlmaChandler@chipotle.com or call +1 602-742-3574.
Which nearby convenience stores can I visit before or after dining at Chipotle Mexican Grill?
Nearby convenience stores include ampm, ARCO, and Circle K, which are convenient stops for snacks or fuel.
Are there any nearby banks close to Chipotle Mexican Grill for financial services?
Yes, nearby banks include Bank of America, Wells Fargo Bank, and Chase Bank for your financial service needs.
What nearby restaurants could I visit if I want different dining options near Chipotle Mexican Grill?
You can try Krispy Kreme Doughnuts for pastries, Sizzle Mongolian Grill for Asian cuisine, or Filiberto's Mexican Food for Tex-Mex specialties.
Are there fitness or wellness centers near Chipotle Mexican Grill in Chandler?
Yes, Anytime Fitness gym and Sun Phoenix Massage spa are nearby for fitness and relaxation before or after your meal.