Charleys Cheesesteaks

3.8
449 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
4976 Premium Outlets Way, Sp. #426, Chandler, AZ
85226, United States

Hours

Reviews

3.7
399 reviews
5 stars
165
4 stars
93
3 stars
54
2 stars
16
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

While some customers enjoyed the food, many criticized the portion sizes, freshness, and overall quality of the sandwiches.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Inconsistent Hours

Customers frequently mentioned confusion regarding the restaurant's operating hours, with reports of early closures.
  • KG
    Kevin & Janine Gray
    Dec 19, 2025
    1.0
    20 mins later, still no food ready. Not busy. Oh sorry sir, the other guy is new. No excuse when there’s 5 of you there and no line up.
  • BT
    Barry Tucker
    Nov 30, 2025
    1.0
    This was the worst place to have a Philly cheesesteak. I thought they were going out of business with how small the sandwich was. I highly recommend not eating there.
  • EE
    Eliane Escobar
    Nov 28, 2025
    1.0
    Went here today, my order was about 120 dollars, the man to took my order is a very nice young man with a darkish skin, he speaks both English and Spanish, very nice and he’s super amazing. One of the thing I ordered was a cheese and bacon fries, when our order number was called, I saw 3 fries, so I told the who I think his name is Eduardo, he’s white and had a cap on and had a trimmed beard, and was the one yelling order numbers “hey, I’m missing one fry” and gave me the wrong one, so I told him “hey I’m actually missing my cheese and bacon fry” and he told a lady to go make me one, tell me why the lady hands him a small plate of fry with nothing on and when I told him that wasn’t the one i ordered, again, he gave me an attitude and said “that’s all we have” so obviously, I went to the counter with my fries and told the kind man there that I was missing my cheese fries, he apologized and gave me bacon and cheese in a small cup, I thought you guys didn’t have any and that “that’s all we have”? Anyways, I thanked the man and with my plain fries, my cheese and bacon bits in my hands, I did their job for them and made my fries.
  • AA
    Adedayo A
    Nov 28, 2025
    1.0
    I lost my valuables while in the restaurant and these servers showed no empathy or willingness to help me find them.
  • JS
    Jaqueline Saenz
    Oct 28, 2025
    1.0
    Pésimo servicio, vengo de fuera y compre unas papas nada mas porque estaban los otros restaurantes cerrados si no no les hubiera comprado nada!

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular opening hours for Charleys Cheesesteaks at Phoenix Premium Outlets?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Is Charleys Cheesesteaks available for delivery or drive-through at this location?

No, Charleys Cheesesteaks does not offer delivery or drive-through services at the Phoenix Premium Outlets location.