Rosati's Pizza serves signature Chicago-style pizzas, pastas, wings, salads, and sandwiches that offer high quality, value and flavor. With five generations of experience, every piece of every recipe is original, ensuring Rosati's serves one-of-a-kind dishes from a one-of-a-kind family. As one of the oldest surviving family pizza brands in the U.S., the Rosati name has been firmly established in the city of Chicago and its suburbs. Generations have grown up with the brand and continue to spread it to every corner of the country. Transplanted Chicagoans all over the map have helped bring their favorite pizzeria to 150+ locations across twenty states.
Numerous reviews highlighted poor customer service, including long wait times, rude staff, and unresolved issues with orders.
Food Quality
Mixed feedback on food quality, with many customers expressing disappointment in the pizza and other menu items, citing issues like overcooked crusts and bland flavors.
Atmosphere
The restaurant is noted as a great neighborhood hangout with a fun atmosphere, particularly for watching sports.
Delivery Issues
Several customers reported significant delays and problems with delivery orders, leading to dissatisfaction.
Management Concerns
Feedback indicates issues with management and staffing, particularly after a change in ownership, affecting overall service quality.
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Thom
Jan 1, 2026
3.0
Several items on the food order were delayed and delivery and we had to go to the bar to ask for what was missing the green peppers were raw and chopped up instead of sauteed how they should be on aChicago style Italian beef sandwich. I ordered a bourbon which was priced high and seemed almost watered down.
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Connie Cunningham
Dec 27, 2025
1.0
I am trying to get $31.40 back from duplicate order placed on 12/22. I have tried to patronize this local restaurant but it is always something. Chris the owner needs to resolve this issue. All I am hearing is excuses and lies. Customer service is nonexistent at this restaurant.
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Nancy
Dec 5, 2025
1.0
First time in here I tried wings and their home pizza, I was craving for wings, but the wings were too dry and pizza was so crispy over cook I’ll say was tough to taste ingredients, bar tender/ waiter lack on communication about how long the pizza will take to cook till I ask almost 30 minutes later, very bad experience! Her customer service is very poor! Not mentioning that she accidentally on her rush drop a fork over my phone and just rushed to hand out the box I asked for, she never asked about the food taste!
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Kathy Harris
Nov 26, 2025
4.0
Great neighborhood hangout.
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Kelly McDonald
Nov 13, 2025
3.0
On my way home from a long day, I goofed and called the wrong location. When I walked in, the hostess obviously couldn’t find my order, which was all my mistake. She was really nice. I called the location on Alma School and Dynamite that I called by mistake, and apologized up and down for calling the wrong location. He was also very nice, and told me not to worry about it. The bartender, however, was extremely rude. She spoke to me like I was a child, and scolded me for not seeing their store is listed as “Tatum” and not “Dynamite”. I noticed she was nice to everyone else in the bar, so clearly my presence offended her. She was only nice when she dropped the bill for the drink I asked for while I was waiting patiently for my food. Again, I acknowledge that it was my mistake for calling the wrong place, and I appreciate everyone else being so nice and understanding, as everyone makes mistakes, with the exception of the bartender who clearly must be perfect.