Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor order handling.
Order Accuracy
Many customers experienced issues with incorrect orders, often receiving missing items or wrong food.
Cleanliness
The restaurant was noted for being clean, although some reviews mentioned the need for maintenance and updates.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others received cold or poorly prepared items.
Staffing Issues
Several reviews indicated that the location was often understaffed, leading to slow service and confusion.
BC
Berene Romo celaya
Dec 29, 2025
5.0
Servicio muy rápido, muy amable la cajera. El lugar estaba limpio, amplio y comida rica mi hijo nunca pide más, y pidió otra hamburguesa. Lo recomiendo.👌😉
MA
Maggie Arroyo
Dec 22, 2025
5.0
Best Wendy's ever. Employees very friendly n knowledgeable.The food is always hot. Extremely clean place.
SW
Skylette Williams
Dec 11, 2025
3.0
I made an order for a burger meal and a chili unfortunately my chili was not in the bag. I contacted the restaurant multiple times. Literally I can screenshot that. I’ve called this restaurant 15 to 20 times no response. No one picks up the phone. There’s no reason That I shouldn’t have received my chili in the bag, but you put my crackers in there
HS
Hayden Streitberger
Dec 8, 2025
1.0
Don’t bother stepping foot in this place. Whatever’s happening behind the counter barely qualifies as work, and the people running it seem completely checked out. The entire experience was flat-out disgusting. One of the burgers they handed me wasn’t even cooked — literally raw in the middle — which tells you all you need to know about the “standards” here.
There’s zero leadership, zero urgency, and absolutely zero competence. This location is the perfect example of why fast-food horror stories exist in the first place. Watching them stumble around aimlessly almost made me want to push them aside and make the food myself just so something would get done correctly.
This Wendy’s is an embarrassment to the brand and honestly feels like it should be shut down. The level of negligence here isn’t just bad — it’s borderline unacceptable.
I hope some manager reads this and just cries cause that’s what I wanted to do after wasting $20 here.
NEVER AGAIN.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's drive-thru in Casa Grande, AZ?
The drive-thru at Wendy's Casa Grande location is open daily from 6:30 AM to 1:00 AM.
Does the Wendy's at 1127 E. Florence serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's app available on the Apple App Store.
What payment methods does Wendy's accept at the Casa Grande location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Is delivery available for Wendy's in Casa Grande?
Delivery is available in some areas; check availability by entering your delivery address on the Wendy's app or order.wendys.com.
How can I provide feedback or contact the Wendy's at 1127 E. Florence?
You can contact Wendy's customer care via live chat or phone at 888-624-8140, or directly call the location at (520) 836-6742. Feedback can also be submitted through their customer satisfaction survey online.
Where can I buy Wendy's gift cards in Casa Grande?
Wendy's gift cards are available in-restaurant, through various retailers, or online via the Wendy's gift card portal.
What nearby places can I visit around Wendy's at 1127 E. Florence?
Nearby places include Big O Tires for automotive needs, Sho-Ga Japanese Restaurant for sushi, and Pristine Cleaners for laundry services. You can easily stop by these spots before or after dining at Wendy's.
Are there travel services near Wendy's, Casa Grande?
Yes, Enterprise Rent-A-Car and ADA Travel Bureau are nearby, which can be convenient if you need vehicle rental or travel assistance when visiting Wendy's.
Where can I find banks or financial services near Wendy's at 1127 E. Florence?
PNC Bank, BBVA Bank, and Liberty Tax service office are close to Wendy's, making it easy to handle banking or tax needs while in the area.