Dunkin'

Reviews

• TE

  Thalia Esparza

  6 days ago
  1.0
  Horrible experience this morning. Drive thru worker was rude and frigid. When it comes to our order.. we asked for glazed munchkins and received half of them blueberry. One of the coffees had no cream or sugar like asked. Name on the receipt is Nevaeh. Looking at previous reviews I’m sure those “good” reviews that are clumped together were made by friends or family. I’m thinking additional training on customer service needs to be provided to these workers or even corrective action based on both mine and other reviews by actual customers.
• SK

  Scott Kennedy

  Feb 19, 2026
  1.0
  Done with this place. They have tarnished the name Dunkin'! Deleting my app. I've been dealing with the chaos long enough. With the old manager, they were often out of certain items (at least once a week, something would be out of stock) but it was usually the odd thing like Boston Cream donuts or rarities like coffee milk. Then, a new manager took over and I was hoping she'd be better. But alas, the store just keeps going further downhill. Now they are out of stock on items almost EVERY SINGLE TIME I order something. I pre-order on the app, to save time and to earn points, and while I've recently learned the manager is capable of updating store inventory on the app, she never does so. You'll order an item only to discover it's unavailable upon arrival. The store has no available direct phone #, so you can't just call them the old fashioned way to double check first either. The problem is, now they are out of very commonplace items that, in my many years of going here, they have never been out of: hash browns, avocado, bread, oatmilk, various donuts and munchkins (this is a donut shop, for goodness sake!), most new specialty items, and last, but not least, customer service. The restaurants in Buckeye, for the most part, aren't exactly known for their employee's customer service skills - there seems to be a whole lot of Gen Z Stare happening in these parts these days - but here, they can be just plain rude, with a couple exceptions. There used to be a plethora of friendly faces here, but they've mostly all moved on. One nice guy, who is also an exceptional cook and barista, remains. I don't know his name but if you set foot here, pray you encounter the tall-ish fellow with glasses and a ponytail. He's now the only one here worth his salt. If he's not cooking, there's now a 50% chance your order will either be incorrect or taste terrible. The new manager is often MIA - not necessarily uncommon for a Dunkin' - but she leaves shift leads in charge who have zero personality and zero capability dealing with any situations that aren't cookie cutter. Until this place gets NEW new management, I will not be returning and I advice folks to stay away. This place needs to be closed or totally revamped ASAP! For anyone looking, and willing to drive a little further, donuts are better at Bosa in Verrado and Fresh Donuts in Sundance (if you can catch them when they're open), coffee is better at Jackrabbit Java on Jackrabbit and Anthem Coffee in Verrado, and there's way better, healthier quick brunch options for only a couple bucks more at Robek's in Sundance and Tropical Smoothie Café on Miller.
• MW

  Michael Wyzykowski

  Feb 19, 2026
  2.0
  Went this morning to order avacdo tost they were out. Last time I wount for a ice almost mat they were out. I ordered the bacon very cold. There aways out of something she did not let me know till I pulled up. Went there today they would not take a 100 dollar bill.
• SC

  Sergio Chavez

  Jan 22, 2026
  1.0
  The rude girl with all the piercing was so rude like that's how we treat customers she was so eager to push me out the drive thru instead of trying to figure out where my order was like the experience I had encounter was not acceptable and my coffee was nasty was not made right even after I had to correct them !
• KK

  Kassandra Kpertyd

  Jan 18, 2026
  1.0
  We just went through the drive thru and they were so rude! The girls at the drive thru one with green hair she was rude and I couldn’t believe it and then the other girl who did the order threw it on the counter not even closed with the munchkins broken? They then handed me them with the container open like you can’t even close it? I can’t believe the service here! We’re sorry you hate your job but that isn’t our issue.

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