Business Details
About
Mexican Restaurant
Chipotle Sundance Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
969 reviews
5 stars
380
4 stars
157
3 stars
90
2 stars
83
1 star
259
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported a decline in food quality, with issues such as undercooked rice and tough chicken being common complaints.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful management.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions in food preparation areas.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, stating they were smaller than expected and inconsistent compared to other locations.
Health Concerns
There were multiple reports of food poisoning and concerns about food safety, including raw chicken and unsanitary practices.
- BRBen RiveraNov 16, 20251.0This chipotle is the worst and management is to blame. Been coming here for years and they are consistently out of protein. How is that possible? Came in today and the girl in the front was throwing meat and chicken at the cook like it was funny. Then she proceeded to greet the guy in front of me with"what can i get you black man". Completely unprofessional. The toppings station was a mess and once again out of chicken. Girl turns around and tells the cook they are out of chicken and his response was "oh well then your out of chicken". This was at 6pm dinner time?? This location needs new management entirely as they are to blame for this. Completely unorganized, dirty and lack of pride all the way around. I started going to the location on Cotton Lane which is out of my way but they at least have it together. Decided to give this location another try as they are 5 minutes from my home but instant regret. Never again.
- KMKristy MyersNov 8, 20252.0Just went to this location disappointed is an understatement First time ever going to a Chipotle. And I have to say the lady making our food was hateful and seemed very irritated she was even helping us. We got a bowl and a burrito. Asked for lettuce on the burrito and even though we could clearly see lettuce she said they was out. The cashier walked up with fresh lettuce and said we have lettuce. The lady making our food huffed, rolled her eyes and added the lettuce to the burrito. The cashier was very pleasant and she was wiping down the prep area because the rude lady was not cleaning at all and was sloppy with the way she was adding the ingredients to every order. I'm giving 2 stars because the cashier was nice to us.
- KVKaren VillegasOct 21, 20255.0Anesty very good service very recommended
- MFMark FarrellOct 7, 20251.0I have dined here many times. I have noticed a sharp decline in quality. The food quality has dropped. I first noticed quality difference when ordered through their app vs Uber eats etc. if you offer food through those apps you need to give the same quality and save amount. The last time I ordered through their app and the chicken was old and many hard pieces. I was not sure which location I ordered from here or the buckeye location but I felt I should leave it at both seeing that I have had similar issues. Specifically this location the last time I was in. I came in at 4:30 after work and it was dead. I was behind an employee having another person making them dinner to go and just making a mega bowel triple protein etc. you would think they would make their own before they leave. Got to me and the chicken was tough and old not edible. I have to say the quality of chipotle has gone down hill. Their rice has especially decreases. Their used to be great citrus flavor as well as on their chips. The flavors have been bland lately with none of that flavor basically flavorless lately. Hopefully they read these reviews and go back to offering great quality food hopefully.
- SBSuzanne BackusSep 27, 20251.0Absolutely terrible that we have moved this location to digital ordering only, and no in dining allowed-you have to sit outside. Might as well just shut it down
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Sundance Town Center serve?
Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Buckeye, AZ?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle provides both in-store pickup and delivery options for customer convenience.
How can I order Chipotle online or through an app?
You can order online at https://order.chipotle.com/ or use the Chipotle app available at https://apps.apple.com/us/app/chipotle/id327228455 for quick ordering.
Does Chipotle Mexican Grill at Sundance Town Center accommodate catering needs?
Yes, catering services are available to cater events or large groups.
What is Chipotle’s commitment to food quality and sourcing?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms that practice humane and sustainable agriculture, with no artificial colors, flavors, or preservatives.
Are credit cards accepted at Chipotle Mexican Grill Sundance Town Center?
Yes, Chipotle accepts credit card payments for orders.
What nearby places can I visit before or after dining at Chipotle?
Nearby, you can visit Boba House for bubble tea, Juice It Up! for smoothies, or Wingstop for American-style wings, making great complementary stops around your meal.
Is there convenient access to other food options near Chipotle in Sundance Town Center?
Yes, other nearby restaurants include Papa Johns Pizza for pizza lovers, Mom's Sushi & Poke for sushi and poke dishes, and Casa De Yogurt for frozen yogurt and desserts.
What services or shops are close to Chipotle for health and personal care?
Elite Orthodontics and Alliance Urgent Care are nearby medical services, while Sport Clips Haircuts and Pretty Nails & Spa offer grooming and beauty treatments close to Chipotle.