McDonald's

3.4
3299 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
618 S Sthy 90, Benson, AZ
85602, United States

Hours

Reviews

3.4
3,299 reviews
5 stars
1,106
4 stars
687
3 stars
577
2 stars
303
1 star
626

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and long wait times.

Food Quality

Numerous reviews highlighted issues with food being cold, stale, or incorrectly prepared, leading to dissatisfaction.

Cleanliness

The restaurant's cleanliness was often criticized, with reports of dirty restrooms and unsanitary conditions.

Management Issues

Several customers noted poor management practices, including inattentiveness and lack of support for staff, contributing to a negative dining experience.
  • A2
    AMT 2791
    3 days ago
    1.0
    Served cold coffee two days in a row. 🙄
  • PT
    Peter Taylor
    Jan 3, 2026
    4.0
    The inside of this restaurant features a modern, woody asthetic, allowing customers the feeling of privacy while still providing a large amount of table space and making it easy to keep clean. The restaurant is clean, features numerous outlets that allow you to charge, provides free and clean bathrooms, high speed wifi, and easy electronic ordering systems. The walls are fancy enough that several people are able to work remote here, and with the added amenities it seems like an excellent work space. The staff is both polite and helpful. From looking into the kitchen, it appears clean, and they do clean their cooking utensils often. While the prices have risen, the staff does not put less toppings on the food, and the food sometimes looks as advertised. Service was quick, with the food being brought to the table within three minutes consistently. There is plenty of variation with seating, there are couches, chairs and stools, as well as several handicapped tables. The ice cream machine actually worked as well, making this one of the better McDonald's in the area. It is easy to see into the kitchen which allows for easy entertainment for kids, keeping them out of parents hair. Their is a dog park right across, allowing for anyone traveling through to take a nice, casual break here. Overall, this is a good restaurant for quick to casual dining, while providing an environment that makes it feel much more sophisticated, allowing people who come in to relax and unwind.
  • CG
    Christy Gerlock
    Dec 27, 2025
    3.0
    The staff was absolutely wonderful. However, the whole place could use a good cleaning. I did mention a couple of things to the gal up front and she went over and took care of them. So they "she" is trying.
  • DW
    DymonMay Weatherby
    Dec 25, 2025
    1.0
    I went through the drive through on Christmas Day not only was the staff rude today but I got 2 10 piece McNugget meals with 2 smoothies to go with it and I had to wait 1 hour. The staff was very rude when they tried to give us someone else’s order and when we told them that wasn’t our order they told us they already gave us our food and when we told them they did not then one lady shut the drive through door on us and cussed us out then when they opened the door back open they started joking around about our order and made us pull forward to wait for our smoothies until my fiancé went inside to ask for a refund then they gave us our smoothies the food was cold and the fries were soggy. I will never go here again! This is supposed to be a fast food place not a slow food place
  • AV
    Alexis Vermillion
    Dec 4, 2025
    4.0
    I’ve had many many issues here before. From food missing and the staff being rude. On December 3rd around 2:40pm I had to come back inside after my order was wrong in the drive. I was extremely upset as I had been parked for a while. I went to the counter and asked for the manager and the young lady went and got me a woman named Autum. Autum was extremely nice and apologetic about the situation. She gave me a remake of my whole order, and made sure my food was fresh, on top of that I get a free meal for the inconvenience next time I go in!! She will be the reason I return to this location again.

Frequently Asked Questions About McDonald's

What are McDonald's regular dining hours in Benson, AZ?

McDonald's in Benson, AZ is open daily from 5:00 AM to 11:00 PM for regular dining.

Does this McDonald's location have a drive-through service, and what are its hours?

Yes, there is a drive-through service available Monday through Thursday and Sunday from 4:00 AM to midnight, and on Friday and Saturday from 4:00 AM to 1:00 AM.