Chipotle 99th & McDowell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and poor food handling practices.
Food Quality
Customers frequently reported issues with food quality, including bland flavors, small portions, and improperly cooked ingredients.
Customer Service
Service experiences varied widely, with some customers praising friendly staff while others reported rude behavior and poor service.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor online ordering experiences.
JR
Juan J Ramos
2 days ago
1.0
Ordered delivery and the portions were very disappointing. Will not visit any of these restaurants unless Filibertos goes out of business. Food is subpar to any Mexican establishment and the kid portion is highway robbery. I was really shocked, the plate comes with an aluminum dome which is not needed. A flat lid over plate would be more than sufficient, as the portions are well under the rim of the plate... totally poor experience. Would not recommend at all if anything would encourage to avoid. Note: it's possible the GM has a food cost issue within the operations, thus minimizing portions to correct the problem.
DB
Daija Barnes
4 days ago
1.0
Whole staff is rude needs new workers ASAP I personally work in consumer service and I love my job do it with a smile this location has not satisfy there customers and in a rush it’s lazy and unprofessional I don’t recommend this chipotle
SD
Stephanie Dudek
6 days ago
1.0
This location has forgot my guac on not 1, not 2, but 5 (yes, FIVE) times in the last year and a half. Why am I paying an extra $2.50 for guacamole that I never get!? And it's always this specific location. I never have an issue at any other locations. Just this one. Ive reached a point that im starting to think this is a deliberate way to get extra money and save on margin cause no way has this coincidentally happened to me 5 times in a year and a half. Its not like I eat Chipotle much anyways cause the prices have gotten outrageous. The least you could do is give me the guac I paid for. The amount of guac that's been robbed from me is enough to get me another entree. But sadly, Chipotle took that opportunity when they robbed me of my guac. $12.50 in stolen guac that could've been spent on Chipotle. Guess Chipotle has lost that chance. Do better.
JH
Jeff Henry
Jan 3, 2026
5.0
We ordered 5 different things. Everyone's food was good, service was good, the cashier was very friendly and the portions were large. I was skeptical after reading the reviews.
ID
Ivana Dixon
Dec 21, 2025
1.0
I walked into this Chipotle tonight and was immediately disgusted. The cooking area was extremely unsanitary — there was rice and chicken scattered all over the prep/cooking surfaces. It looked like it hadn’t been cleaned in a long time.
When I got in line, I watched an employee handling a to-go order, literally flopping a burrito around in the to-go area and then placing it right back onto the main prep surface where food is served to customers. There were rice containers up front, yet the employee chose to cross-contaminate areas instead of using proper stations.
What completely pushed me over the edge was the employee working the toppings station. He was visibly sweating, with sweat dripping down, and then wiped his forehead with his forearm while standing directly over the food. That is a serious health concern.
Between the filthy prep areas, poor food handling, and lack of basic sanitation, I felt unsafe eating here and left without ordering. This location needs immediate attention from management regarding cleanliness, food safety, and employee hygiene.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food is served at Chipotle Mexican Grill 99th & McDowell?
Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 9925 W McDowell Rd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle at 99th & McDowell offer online ordering or delivery options?
Yes, they provide online orders through their website and app, including delivery and in-store pickup services.
How can I contact Chipotle Mexican Grill in Avondale for inquiries or catering?
You can reach them via phone at +1 623-907-1122 or email at az.0861.99thmcdowell@chipotle.com.
Where is Chipotle Mexican Grill located in Avondale?
It is located at 9925 W McDowell Rd, Maricopa sublocality, Avondale, AZ 85392, United States.
What initiatives does Chipotle follow regarding food quality and sourcing?
Chipotle practices 'Food with Integrity,' focusing on real ingredients from farms with humane and sustainable practices, avoiding artificial colors, flavors, and preservatives.
Are there other Mexican or fast food restaurants near Chipotle on McDowell Rd?
Yes, nearby options include another Chipotle Mexican Grill, Raising Cane's Chicken Fingers, Smashburger, and WaBa Grill, providing a variety of fast food choices.
Can I visit nearby places for shopping or wellness after dining at Chipotle?
Yes, after your meal you can visit Gateway Crossing shopping center for retail or relax at Massage Envy - Avondale for spa services.
Are there any nearby health-related services close to Chipotle Mexican Grill at 99th & McDowell?
Nearby health services include The Joint Chiropractic and Gateway Dental Group for chiropractic and dental care respectively.
Where can I find more information or social media updates about Chipotle Mexican Grill at 99th & McDowell?
You can follow them on social media platforms including Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.