Chipotle Mexican Grill

3.6
1360 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle 99th & McDowell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9925 W McDowell Rd, Avondale, AZ
85392, United States

Hours

Reviews

3.6
1,360 reviews
5 stars
601
4 stars
270
3 stars
120
2 stars
83
1 star
286

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are highly variable, with some praising friendly staff while others report rude and unhelpful interactions.

Food Quality

Many customers express dissatisfaction with food quality, citing issues like hard rice, undercooked meat, and stale chips.

Portion Sizes

Numerous reviews mention small portion sizes and inconsistency in servings, leading to feelings of being shortchanged.

Cleanliness

The cleanliness of the restaurant is frequently criticized, with reports of dirty dining areas and questionable food handling practices.

Online Ordering Issues

Customers have experienced problems with online orders, including missing items and confusion regarding order fulfillment.
  • DM
    D M
    3 days ago
    5.0
    The young man that had given me fajitas from the "online orders" area is a gentleman and a scholar. I hope he gets a promotion and/or raise for going above and beyond customer service
  • ID
    Ivan Dominguez
    3 days ago
    1.0
    I got 3 tacos 🌮 and they didn't put any meat in it. And it's the last time im going there im very disappointed on the quality of food and the amount they put on there.
  • HH
    HunnyBunny02
    3 days ago
    1.0
    Thank you SO MUCH Chipotle! for allowing me to place an online order 30 minutes in advance, schedule a pickup time, drive there, just for your employees to tell me they’re completely sold out of everything and unable to make my order. Why allow me to even place it? Why not call me and inform me you’re unable to compete the order so I have time to go to another location instead of wasting time driving here for nothing? Ridiculous. To me it’s screaming “we ran out and don’t feel like doing our jobs to make more, we wanna go home, just cancel the orders.” Won’t return to this location.
  • XB
    Xavior Bernas
    6 days ago
    5.0
    Very welcoming and the food taste like it’s always made fresh and also clean inside staff are nice
  • DD
    dior
    Nov 4, 2025
    5.0
    thank you to the most hard working and kind member of the chipotle team, beautiful Wolverine dude, you are awesome and the most kindest member there and I hope you know I appreciate your good deeds and service you give to customers! My brief interaction with him made me believe in community again and almost brought me to tears.... THANK YOU BEAUTIFUL LUCIOUS BEARD DUDE THAT LOOKED LIKE WOLVERINE (in a very good way)

Frequently Asked Questions About Chipotle Mexican Grill

What type of food is served at Chipotle Mexican Grill 99th & McDowell?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 9925 W McDowell Rd?

The restaurant is open daily from 10:45 AM to 11:00 PM.