Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in West Memphis, AR. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 120 West Broadway for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
1,352 reviews
5 stars
601
4 stars
304
3 stars
201
2 stars
78
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.
Service Speed
A significant number of reviews mentioned slow service, with long wait times for orders, even when the restaurant was not busy.
Food Quality
While some customers enjoyed the food, there were multiple complaints about cold or poorly prepared items, indicating inconsistency in food quality.
Operational Issues
Several reviews pointed out broken stalls and malfunctioning equipment, contributing to a negative overall experience.
- CKCHARLOTTE KIRKPATRICKJan 3, 20263.0The car hops are good but the people inside this location on Broadway West Memphis are rude and snippy
- BRBrook RodriquezDec 30, 20252.0Slow to to my order and most of time it will be incorrect
- SSSheilaDec 17, 20252.0I've been to a lot of Sonics but this is the worst!!! Just follow the instructions... No topping on my banana shake... What did they give me...topping! I specifically asked for tomato... Extra pickle... Extra mayo... that's it...! What did I get?... that... along with onion and lettuce 😔. There hamburger tasted old... rank! They did get the diet coke right with no ice 😆. That's why you (tip) because you hope they get it right. (Not)
- MMMelanie MooreDec 9, 20251.0The you lady was so rude and unprofessional when I asked for her name she said she couldn’t give it to me I asked to speak with a manager about this she said she was a manager I have been there before but this lady was the worse person I have ever run across in that store
- IBIeasha BrownNov 3, 20251.0Very unsatisfied and unprofessional especially on the night shift has no patience at all I cancelled my order because of the rudeness