Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,796 reviews
5 stars
504
4 stars
298
3 stars
298
2 stars
165
1 star
531
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and unprofessional staff behavior.
Cleanliness
Multiple reviews highlighted poor cleanliness in the dining area and restrooms, with greasy floors and dirty tables.
Food Quality
There were numerous complaints about cold food, incorrect orders, and overall dissatisfaction with food preparation.
Management Concerns
Several customers expressed frustration with management's lack of responsiveness and poor customer service.
Inconsistent Hours
Customers noted that the location was not consistently open 24 hours as advertised, leading to confusion and inconvenience.
- MAMayte AguilarJan 2, 20261.0WORST MCDONALDS!! Nasty smell as you walk in, greasy floors, bathrooms very dirty. Food took around 25 minutes fries, burgers and sandwiches were cold. No ice on soda machines and only one machine working. Awful customer service.
- MSMontoya SmithDec 26, 20251.0No one can or tries to read. Waited 30 mins for curbside and still had to go in the building. Floors are greasy. Food was wrong. Just awful experience all around.
- AWAri WhiteDec 7, 20251.0The food was good and fresh but I found it very weird how one of the employees took time out one there shift to sit and look inside my car to see if my face is familiar, mind the guy doesn't know me or who was in the car with me. I found it very suspicious and weird. He looked at me like we knew each other and another guy ran outside near the car to get a closer look at me. I don't know what y'all have going on but please do better with service, I have a boyfriend I'm not looking for a man outside of my relationship if he thought that's what I was going for.
- AHAmanda HallDec 1, 20252.0Made our special orders wrong. And didnt give us our second bag. Had b to turn around to retrieve what we paid for. Seemed like we were an inconvenience to drive thru employees. Could barely understand the intercom on drive thru. Was very monotone mumbly.
- AJangela jacksonDec 1, 20251.0I was in the women’s bathroom and a man employee with a black hoodie perceded to come into the women’s bathroom and start to clean I said someone’s in here and he didn’t say a word came to my stall door and tried to open it I left out and tried to call the McDonald’s it says the person your calling voicemail box is not set up I’m to shook up to go back inside I will be getting a lawyer and sue that was uncalled for
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 3901 Petro Rd, West Memphis?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does McDonald's at this location offer drive-thru service?
Yes, drive-thru is available daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What delivery hours does McDonald's provide for this location?
Delivery service is available daily from 5:00 AM to 11:59 PM.
How can I place an order for delivery or pickup at McDonald's West Memphis?
You can order through the McDonald's App or via the delivery website at https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at McDonald's at 3901 Petro Rd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there any loyalty or reward programs offered by this McDonald's location?
Yes, through MyMcDonald's Rewards you can earn points for free food. More information is at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
Is there WiFi available at this McDonald's?
Yes, WiFi service is available at this location.
What other food options are nearby McDonald's on Petro Rd?
Nearby options include IHOP for breakfast and brunch, Godfather's Pizza Express for pizza, Denny's diner, KFC for chicken, and Subway for sandwiches.
Are there gas stations near the McDonald's at 3901 Petro Rd for travelers?
Yes, several gas stations nearby include Valero, Shell, Amoco, Petro Stopping Center, Petro Travel Center, CAT Scale, and Love's Travel Stop, convenient for fueling up before or after your meal.
What nearby services can customers access when visiting McDonald's at West Memphis?
Close services include Blue Beacon of Memphis for car wash and auto detailing, Western Union for money transfers, and Deluxe Inn and Super 8 motels for accommodations.