Customers consistently praised the food for being fresh, delicious, and well-prepared, with particular mentions of sandwiches and salads.
Customer Service
Feedback highlighted a mix of experiences with customer service, ranging from friendly and helpful staff to instances of rudeness and unprofessional behavior.
Cleanliness
The establishment was noted for its cleanliness, although some reviews mentioned issues with the environment, such as heat and unsanitary conditions.
Order Accuracy
While many customers reported accurate and timely orders, there were several complaints about incorrect orders and poor handling of issues.
Atmosphere
The atmosphere was generally described as pleasant, with some customers enjoying the ambiance, though a few noted a lack of professionalism from staff.
LL
Lowjack
Nov 15, 2025
5.0
Everything was fresh! We will be back
BC
Blake Collins
Nov 2, 2025
2.0
Lenny’s is usually a pretty good spot to eat. But West Memphis turned it into the worst Lenny’s in America. Just like every other restaurant in West Memphis. Anytime I go to the one in West Memphis.. they are always out of 3 different kinds of chips, no cookies are made, can’t make that sandwich.. it’s always something. And then the person taking the order is about as professional as a 2nd grader.
AK
Ashley Keeton
Oct 22, 2025
5.0
Always good. If there ever is an issue it's minor and not even worth a complaint lol . I do miss getting the Lennys coupons in the mail though. That use to be the highlight of my week! I could have Lennys every week when those would come 😊
CW
Clearessa White
Oct 21, 2025
1.0
I pulled up at Lenny‘s to order a salad order the turkey bacon, avocado salad minus the avocado order the cookie and a large drink. My bill was almost $20. I pulled around and asked the young lady how could a $10 salad a three dollar drink and a two dollar cookie comes to $20. She asked me did I want it or not and shut the window very rude customer service a bunch of teenagers in their laughing plan not professional no manager on duty if I didn’t have sense enough to drive away and pay for this $20 order that they just put together how many people have they beat like that
SM
Stephanie Morris
Oct 13, 2025
5.0
Most times the Philly Cheesesteak sandwiches are VERY dry and the bread a little hard...but this sandwich did not disappoint! Hot, melted cheese and the bread was soft...delicious. The person that cook this sandwich really should train the staff. Loved it! Hopefully the next one will be consistent with this experience.
Frequently Asked Questions About Lennys Grill & Subs
What are the regular business hours of Lennys Grill & Subs in West Memphis?
Lennys Grill & Subs is open daily from 10:30 AM to 9:00 PM Monday through Saturday, and from 10:30 AM to 8:00 PM on Sundays.
Does Lennys Grill & Subs offer delivery service?
Yes, Lennys Grill & Subs offers delivery service, but it is currently closed for delivery every day of the week.
Is there a drive-through option available at Lennys Grill & Subs?
Yes, Lennys Grill & Subs has a drive-through open from 10:30 AM to 9:00 PM Monday through Saturday, and from 10:30 AM to 8:00 PM on Sundays.
Can I order takeout or pickup at Lennys Grill & Subs?
Takeout and pickup services are currently not available as Lennys Grill & Subs is closed for both services throughout the week.
What types of payment does Lennys Grill & Subs accept?
Lennys Grill & Subs accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments. Cash is not required.
Is Lennys Grill & Subs wheelchair accessible?
Yes, the location has wheelchair accessible entrance, parking, seating, and restroom facilities.
Are children welcome at Lennys Grill & Subs and is there a children's menu?
Yes, Lennys Grill & Subs welcomes children and offers a children's menu along with high chairs for their convenience.
What types of food and dining options are available at Lennys Grill & Subs?
The restaurant serves lunch and dinner with comfort food options including vegetarian and dessert choices. It offers dine-in seating as well as drive-through and catering services.
What nearby places can I visit after dining at Lennys Grill & Subs?
After dining, you might want to visit nearby places such as Holiday Plaza Mall Shopping Center for shopping, or Works Health & Fitness Center if you're interested in fitness and martial arts.
Is there convenient parking near Lennys Grill & Subs in West Memphis?
Yes, Lennys Grill & Subs offers free parking lots and free street parking for customers.