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Dairy Queen Grill & Chill

3.8
(861 reviews)

Business Details

900 N Airport Rd, West Memphis, AR
72301-2801, United States
(870) 559-2458
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
900 N Airport Rd, West Memphis, AR
72301-2801, United States

Hours

Reviews

3.8
861 reviews
5 stars
379
4 stars
203
3 stars
113
2 stars
41
1 star
125

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others highlighted rudeness and poor management.

Food Quality

Food quality varied, with some customers enjoying their meals while others found them disappointing or overpriced.

Speed of Service

Numerous reviews mentioned slow service times, particularly in the drive-thru.

Cleanliness

Some customers noted cleanliness issues in the dining area and bathrooms.
  • AK
    Alex Killgore
    Feb 22, 2026
    1.0
    Consistently gets orders wrong just like every other West Memphis, fast food restaurant except Chick-fil-A. Today’s visit I was waiting in drive thru line for a little over 10 minutes. I was lucky to receive my food immediately at the window, but they still got half of my order wrong. What I get for not double checking. I try to give places a chance, and quickly regret them almost every time in WM. BTW I paid over $10 JUST for a small blizzard and didnt eat the cheeseburger which I didn’t want to begin with since it’s not the item I even ordered. Line was obviously too long to go back and wait another 10 minutes. It’s 3pm.
  • CD
    Charity Douglas
    Feb 16, 2026
    1.0
    Used to love going here but they lost a customer tonight. They were very stingy with the Oreo in my blizzard you could barely see any and I told the lady I was unhappy and I'd like to speak to a manager Without even seeing my problem he defended the worker even though she clearly admitted to adding more ice cream which means it wasn't blended correctly. And when I said they had done right in the past but not tonight and I was disappointed and probably wouldn't be back he quickly suggested I don't come back. Therefore I also suggest no one eats here but try sonic or Mcdonald instead since they are so rich they don't care about just making a simple concession for a customer.
  • LL
    Lotive
    Feb 16, 2026
    5.0
    Great portion sizes and customer service! Thank you 😊
  • CK
    CHARLOTTE KIRKPATRICK
    Jan 2, 2026
    4.0
    Usually take the kids they are mostly pretty busy and they still get it right and with a great attitude
  • MM
    Michelle Munoz
    Dec 28, 2025
    5.0
    Yummy! Fresh! OVERALL GREAT SERVICE 💯

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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