McDonald's

3.3
992 reviews
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Business Details

843 N Sebastian, West Helena, AR
72390, United States
(870) 572-1199
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
843 N Sebastian, West Helena, AR
72390, United States

Hours

Reviews

3.3
992 reviews
5 stars
334
4 stars
174
3 stars
186
2 stars
95
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising staff for being pleasant and efficient, while others report rudeness and poor management.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant is a mixed bag, with some reviews highlighting clean facilities, while others mention unsanitary conditions.

Wait Times

Many customers expressed frustration with long wait times for orders, both in the drive-thru and inside the restaurant.

Order Accuracy

Numerous complaints about incorrect orders and missing items were noted, indicating a need for improvement in order accuracy.
  • FP
    Frederica Presley
    Nov 16, 2025
    1.0
    Staff is always rude and confused. The order is ALWAYS incorrect. I asked for cheese on a kids meal twice and the girl said it was good to go. Lo and behold when I go to the pick up window it didn’t have cheese and when I asked for cheese they said we asked for hamburgers not cheeseburgers. I asked TWICE for cheese and didn’t get it. When I asked for a burger with cheese they said it would be an additional 90c. I didn’t even get it at that point because it should have been charged when I asked for it. McDonald please do better!! I do not recommend you to this chain in West Helena! STAY AWAY!!!!
  • LL
    Leketa
    Nov 15, 2025
    1.0
    If I didn't have kids I wouldn't set foot here. The staff are absolutely disrespectful. They don't greet you or assist you. If you don't have to go here then DON'T because the staff seems to think we're doing them a favor by choosing to eat there. It's absolutely ridiculous!
  • EW
    Erica Wheat
    Nov 14, 2025
    1.0
    the worst experience I’ve ever had. we sat in the drive thru for 30 plus minutes because they apparently turned the grill off. Then they re dipped our fries and gave us old nasty fries. They refused to give us the name of whoever cut the fryers off 2 hours early & the store phone goes straight to voicemail. All in all a terrible experience.
  • SF
    Sarah Ferguson
    Oct 30, 2025
    3.0
    They are okay not the best.. use to be goodish food not so much any more
  • EB
    Emmilyn Barton
    Oct 12, 2025
    1.0
    DO NOT recommend stopping here. Waiting 10 minutes to get half of my order in the drive through. Waited 10 more minutes and never got the other half. (A sandwhich, hash brown and a drink). Food tasted like cleaning products.
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Frequently Asked Questions About McDonald's

What are McDonald's regular dining hours in West Helena, AR?

McDonald's in West Helena, AR is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and 24 hours on Friday and Saturday.

What are the drive-through hours at McDonald's West Helena location?

The drive-through is open from 4:30 AM to midnight Monday through Thursday and Sunday, and 24 hours on Friday and Saturday.