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McDonald's

3.3
(942 reviews)

Business Details

843 N Sebastian, West Helena, AR
72390, United States
(870) 572-1199
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
843 N Sebastian, West Helena, AR
72390, United States

Hours

Reviews

3.3
942 reviews
5 stars
310
4 stars
165
3 stars
182
2 stars
88
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and incorrect orders.

Food Quality

Customers frequently reported cold, stale, or poorly prepared food, with several mentioning that their orders were incorrect or unsatisfactory.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, including dirty bathrooms and flies in the restaurant.

Wait Times

Many reviews mentioned excessively long wait times for food, both in the drive-thru and inside the restaurant.
  • DC
    D. N. Collins
    Feb 3, 2026
    1.0
    Average food. Lousy customer service and rude management. I would never come back here as a customer
  • DH
    Deven Hughes
    Dec 21, 2025
    1.0
    Wont spend another dime here again. I do not recommend nobody eating here! My Fiancé and I had ordered 2 Big Macs when we stopped at a parking lot to eat the Big Macs was very cold and the bread tasted stale and the bread was falling apart. It was very disgusting like it have been sitting out for a while, yall gotta do better and have some direct and order in that place or it won’t be a McDonalds in West Helena.
  • BC
    Bob Chisnall
    Dec 16, 2025
    1.0
    Most rude people. Over charge me for 3 chicken strips 8.19$. Not a meal. Ordered a fish sandwich didn’t get it. Employee walked off when I tried to explain. Didn’t get receipt. Said couldn’t get one. Horrible place, food and people. Don’t waste your money. The strips were un-eatable.
  • FP
    Frederica Presley
    Nov 16, 2025
    1.0
    Staff is always rude and confused. The order is ALWAYS incorrect. I asked for cheese on a kids meal twice and the girl said it was good to go. Lo and behold when I go to the pick up window it didn’t have cheese and when I asked for cheese they said we asked for hamburgers not cheeseburgers. I asked TWICE for cheese and didn’t get it. When I asked for a burger with cheese they said it would be an additional 90c. I didn’t even get it at that point because it should have been charged when I asked for it. McDonald please do better!! I do not recommend you to this chain in West Helena! STAY AWAY!!!!
  • LL
    Leketa
    Nov 15, 2025
    1.0
    If I didn't have kids I wouldn't set foot here. The staff are absolutely disrespectful. They don't greet you or assist you. If you don't have to go here then DON'T because the staff seems to think we're doing them a favor by choosing to eat there. It's absolutely ridiculous!

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