Chipotle Mexican Grill

Reviews

• TS

  Terry Smith

  4 days ago
  4.0
  Purchased a side of chicken, beef, and cilantro lime dressing. Chicken was awesome, beef had great flavor but was tough and lots of fat. Cilantro Lime dressing was awesome!
• HB

  Henry Billings

  Apr 14, 2026
  5.0
  The Chipotlane is great for grabbing my lunch bowl. Staff is friendly and prompt.
• RR

  rebekahsaurus_ rex

  Mar 30, 2026
  2.0
  You are lucky if you can find a table without food all over it at this location, or are able to fit your trash in the can without it overflowing. When I was a little bit early to pick up my online order at the drive through (while the store was not busy at all), the employee was rude and told me to come back at the time on the phone like I was an idiot or something. Employees are very loud and noisy in the back, enough to disrupt the experience eating there. The amount of food they portion out is not enough for the prices they charge their customers. These issues seem prevalent across all of the Chipotle’s in NWA too but this store is the worst about it I think.I was excited to get a chipotle in Springdale, but this one is not a good one to eat at if you want to sit down for a meal in my opinion.
• TR

  T Roger

  Mar 29, 2026
  1.0
  Place was nasty and the floor had food all over while employees laughing and playing around in back. Terrible management.
• FV

  Fättîmå Īvëttę

  Mar 21, 2026
  1.0
  I’ve honestly only been to this Chipotle Mexican Grill a couple of times since it opened because, for some reason, the flavor just isn’t there for me. I don’t know what it is, but Chipotles in the South always seem a little bland. Today’s visit (3.20.2026) definitely didn’t help change my mind. I first drove up thinking the digital order window was a drive-thru (my mistake), but when I got there, the employee just asked for an order name. I told her I wanted to order, and she said it was only for digital orders. That part is fine, but there wasn’t much friendliness or guidance. Since I had just finished grocery shopping and my legs were hurting, I didn’t want to go inside. I placed an order on the app for pickup at 2:50 PM and waited. When I went back at the scheduled time, the same employee didn’t greet me, just asked for my name again, then said it wasn’t ready and told me to drive around. A few minutes later, I came back (for the third time), and again—no greeting, no communication—just handed me the food. Then we parked and realized the order was wrong. I ordered two kids quesadillas, one chicken and one cheese, but both were cheese. At that point, I had to go back AGAIN (fourth time). I calmly explained the issue while holding the incorrect food, and instead of apologizing or even acknowledging the mistake, she just looked annoyed, walked away, and shut the window without saying anything. She came back with the corrected item, but still no apology, no communication, nothing. I understand mistakes happen, but customer service matters just as much as the food. Between the bland flavor, the lack of communication, and the overall attitude, this location really needs improvement.

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