McDonald's

3.3
1123 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12943 Hwy 107, Sherwood, AR
72120, United States

Hours

Reviews

3.3
1,123 reviews
5 stars
356
4 stars
223
3 stars
189
2 stars
105
1 star
250

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported long wait times and incorrect orders, indicating a decline in service quality.

Food Freshness

Many reviews mentioned receiving cold or stale food, with several customers expressing disappointment in the quality of their meals.

Staff Attitude

There were numerous complaints about rude or unprofessional staff behavior, contributing to a negative customer experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Mixed Experiences

While some customers praised friendly service and good food, these positive experiences were overshadowed by consistent complaints about service and food quality.
  • TM
    Tracy Monk
    3 days ago
    2.0
    Great fries, as for cheese burgers there was no cheese or pickle just a ridiculous amount of ketchup - was mobile order & drive thru they weren’t so busy that they couldn’t have made this correctly without me having to re-do it at home for kids. Hard to find good help! I hope manager reads this & corrects staff with more training! Do it right or don’t do it at all. anyone can be replaced!
  • WW
    winda Walker
    Nov 13, 2025
    1.0
    I just visited this location and had a simple order. I asked the manager, Katlyn, to remake my sandwich because it was overcooked. Now I had already waited an extra 7 minutes for them to cook the sandwich. Which they do alot at this location even with simple orders that don't require frying. I watched 4 cars pull in behind me and leave before me. But I figured it was due to my sandwich. Well the manager came out and told me " ma'am we just made this sandwich fresh and this is how it is"! Not an I'm sorry. Not an ok we can do that. Just a rude no, like im supposed to pay my money for food that you dont have since enough to look at and tell that the young people you have following the timers in the kitchen may have never set foot in a kitchen. Miss Katlyn had a dry demeanor and unprofessional attitude. I have never had a manger refuse to remake an item from a paying customer. The young man who brought my food was very polite and apologized because the sorry manager never came back. The general manager is someone named Mrs. Suwki, not sure how to spell it exactly but I will be contacting her tomorrow. I just wanted a sandwich that I could eat without chipping a tooth.🤷🏽‍♀️
  • CH
    Candice Hartsoe
    Nov 12, 2025
    1.0
    Oh my. Service was very impersonal. I asked them to make fresh coffee since the coffee was there since morning and it was 6 p.m. somehow, my coffee is still cold. I had to ask them to put more fries in my package. They were out of hot mustard. She kindly asked if I would like something else...with her back turned. They weren't rude, just very impersonal. I'm very disappointed in the amount of fries and the coffee. I had to ask for all of our stuff, but thankfully, I think we got it all Update: was asked to do the survey but I cannot do the survey because I did not receive a receipt
  • CH
    Candy Coated Hair
    Nov 7, 2025
    1.0
    This place is absolutely horrible. First of all the wait is insanely long at any hour of the day. They took my order. I drive up no total. No receipt. It looked like the manager was actually working the window. Pull to the next window I’m aggressively handed what looks like watered down Dr Pepper (tasted like it too) and told to pull up. I ask can I get a receipt when you bring my food out? Then the wait begins. Absolutely no one in line. While I and another customer wait for our food. Then the delightful girl (with every bit of sarcasm in my bones) asks. “What you have” I tell her and she shoves a bag at me. I look in the bag. Guess what?!?! No receipt. This place is absolutely in acceptable. And the management here is just as bad. Do not expect this to change and will be taking my business to kiehl next time.
  • AA
    aNjaSqurl
    Oct 31, 2025
    1.0
    TERRIBLE service. Even my McDonalds standards. Placed an order on the app, which the app changed to a location I didn't want so I had to drive out of my way to pick it up. Then had to sit in the drivethru line for about 20 minutes to get around to the online order pick spots. At that point the app told me I needed to go BACK through the drivethru line to get my food. Tried to cancel my order but the app told me that it was already being prepared so it couldn't be canceled. Tried to call several times but the line was only picked up once, but no one answered. I will be contacting SOMEONE to get a refund.

Frequently Asked Questions About McDonald's

What are the McDonald's Sherwood location's regular dining hours?

McDonald's in Sherwood is open 24 hours from Monday to Thursday and on Sunday. On Friday and Saturday, it's open from 5:00 AM to midnight.

What are the drive-through hours at the McDonald's in Sherwood, AR?

The drive-through is open 24 hours from Monday to Thursday and on Sunday. On Friday and Saturday, it operates from 5:00 AM to midnight.