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Arby's

3.8
(606 reviews)

Business Details

3921 E Kiehl Ave, Sherwood, AR
72120, United States
(501) 835-2983

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3921 E Kiehl Ave, Sherwood, AR
72120, United States

Hours

Reviews

3.8
606 reviews
5 stars
260
4 stars
147
3 stars
87
2 stars
40
1 star
72

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or poorly prepared food, including hard fries and sandwiches that were not fresh.

Customer Service

Customer service experiences varied widely; some praised individual staff members for their friendliness, while others reported rude or indifferent service.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

While some customers noted that the restaurant was clean, others reported unsanitary conditions, particularly in the restrooms.

Staff Attitude

There were mixed reviews regarding staff attitude, with some employees being described as friendly and helpful, while others were perceived as disinterested or rude.
  • RF
    richard Frost
    Feb 21, 2026
    1.0
    Ordered the gyro roast beef. Drive thru.could not bite into the bread.took it back .asked for order to be redone. Right off the bat they put the bread into microwave. I live in rv Park 1 minute away. Got back and tougher than leather. Service sucks
  • RS
    Rebe Shirley
    Nov 23, 2025
    1.0
    Ordered food through the Uber One app. Driver was exceptional, no problems at all. I kept my UE receipt. However, I paid for edible food. The food was cold. The fries weren't warm, they were hard and the double roast beef was room temperature. The lemonade is okay, a bit watered down, but drinkable. The the apple turnover was flat, cold and hard. I have NEVER received food from this restaurant like this. I placed the order @ 9:01 pm. The food was picked up @ 9:11 pm and delivered @ 9:23 pm. I checked online and the restaurant doesn't close til 11pm; so, it wasn't a last order before closing. I haven't ordered from them in some time. I even tried to call the restaurant to speak to the manager and the phone rang off the hook. Poor customer service, food wasn't hot or even warmed up. It's like it had been sitting there for hours. Very, very disappointed. I won't be ordering again. 😒
  • DC
    Daniel Cronin
    Oct 14, 2025
    1.0
    9:45 and still not open
  • JS
    jerman smith
    Oct 11, 2025
    2.0
    Okay I got some mozzarella sticks they was not hot I got some potato cakes only two of my potato cakes from fresh and I did not get no marinara I asked for marinara and I asked for a cup of water and no ice I got a couple of water with ice I asked for no ice the person at the window was nice that about it

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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