BS
Bryan Shapiro
Dec 30, 2025
I give the store a one star. Every time I come here there its understaffed. I order through the app and my food is never even close to ready. There is always one person working and trying to get all of the online orders and dealing with the walk in customers. It's always a young person, not a manager, zero assistance, and usually a young lady working alone at night, running in ten directions. I feel bad for these employees because they have no control and all they can do is keep moving forward and apologize. If anything, Subway needs to apologize to their employees at this location for creating such a disorganized, inefficient, frantic, and unsafe work environment. It's unsafe because there are single young people working alone at night. Hire some people to be present at night so nobody is alone in the store, schedule better, or have a manager available to help out during peak hours.
Cera was polite and doing everything she could to keep up. There were six people in line when I went in to get my order, and they are multi sandwich orders per customer not including my own. The buzzer for the online orders didn't stop the whole time I was there. Cera never lost her composure, and was methodical in her processes to assist every customer. Honestly, Cera is a standout in accuracy, customer service, and organization. I manage a team of 31 people and wish I had 31 just like her. If she ever decides to pick up a wrench or a learns to use a frame alignment machine, I would hire her. Cera is an excellent candidate for management trainee. She's amiable, coachable, and adaptive. Her interpersonal skills are perfect, and her demonstrated organizational and accuracy is worthy of development, and she would be an asset to any company willing to recognize raw talent.