Numerous customers reported long wait times for service and food, with some experiencing rude or inattentive staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared, or unsatisfactory meals.
Positive Staff Experiences
Despite the negative feedback, several customers praised specific servers for their excellent service and attentiveness.
Management Concerns
Several reviews mentioned poor management practices, including disrespectful behavior and inadequate responses to customer complaints.
Atmosphere and Cleanliness
Customers noted issues with the restaurant's atmosphere, including loud music and cleanliness, particularly in the bathrooms.
KS
Krista Sims
Nov 9, 2025
1.0
There for 25 minutes not one person acknowledged us!
CB
Chas Bale
Oct 25, 2025
3.0
Servers were amazing especially for a busy football Saturday. The manager sitting next to us on her phone and computer on the other hand could learn a lot about customer service from her employees! My so accidentally spilled his soda and she just turned her head like nothing happened while we waited on a busy server to flag down. We ended up getting paper towels out of the bathroom. Really disappointing!
BP
Brittani Prater
Oct 16, 2025
1.0
Went there after my daughter's event. We was greeted and my husband told them we wanted to sit outside and the lady told us to go ahead. We went out there and waited and 10 minutes and at this point we knew what we wanted to eat. A lady came out of the door and ask if we have been helped, we told her no. She went back inside and we waited about 3 or 4 more minutes and still nobody came out to take our order. I will not go back to this location.
NB
Nick Barnes
Oct 16, 2025
1.0
I personally am very disappointed was greeted at the door and asked to sit outside she said go ahead then it’s open seating out there. I waited for approximately 10 minutes and somebody came out to me and asked if I had had service yet. I replied no then I waited another five minutes and still nobody came outside to even get a drink order for me and my wife. I have personally been in the restaurant industry for 15 years and have never had service like that at all, at least come and greet me and get a drink order, especially when I walked out of the doors and she was out there at the table that was out there already made eye contact and everything would not recommend this restaurant to anybody
TR
Trang Riley
Oct 2, 2025
1.0
We ordered for pick-up through Doordash, I went to pick up. We had a kid's meal w/ a Pepsi, Asian Zing wings, and a couple other things. Haven't been to BWW in a while so gave it a try. (PS. It will be our last) As I got to the pick up area, a young guy and lady was there, I *SPECIFICALLY* asked if the kids pepsi was in there. He said YES and POINTED at 1 of the 2 bags. I went to check in the car...BOY, there was NOT a kid's Pepsi in there. Annoyed, I checked the rest of the order. They also DIDN'T have my Asian Zing tenders, just PLAIN tenders. So I went back, same guy, told him to fix my order. Food was cold once I got home, and I live like 5 mins away. Everyone was unhappy and the portions were miniscule.
I usually don't post reviews, especially bad ones, but to have someone LIE to my face is a no-go.
Frequently Asked Questions About Buffalo Wild Wings
What kind of food does Buffalo Wild Wings offer?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings in 26 different sauces and seasonings.
Where is Buffalo Wild Wings located in Russellville?
Buffalo Wild Wings is located at 2212 E Parkway Dr, Russellville, AR 72802, US.
What are the hours of operation for Buffalo Wild Wings?
Buffalo Wild Wings is open from 11:00 AM to 12:00 AM Monday to Sunday, with extended hours until 1:00 AM from Tuesday to Sunday.
How can I contact Buffalo Wild Wings in Russellville?
You can reach Buffalo Wild Wings by phone at +1 479-567-5772.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant as well as a sports bar and chicken wings restaurant.
Can I find Buffalo Wild Wings on social media?
Yes, Buffalo Wild Wings has a Facebook page at https://www.facebook.com/1638639786369420.
Are there any coffee shops near Buffalo Wild Wings?
Yes, Starbucks and 7 Brew Coffee are nearby, offering great spots to grab coffee before or after your meal at Buffalo Wild Wings.
What nearby medical services are available near Buffalo Wild Wings?
Nearby, you can find Hagerty Family Dentist and Aspen Dental for dental care, and HearingLife for medical supply and professional services.
Are there any beauty salons close to Buffalo Wild Wings?
Yes, Haven Salon, Faces, City Nails Salon LLC, Blasian Bare Esthetics, and Capelli Salon are all located near Buffalo Wild Wings for your beauty and spa needs.
What other dining options are available near Buffalo Wild Wings?
Nearby dining options include Taco Bueno for Mexican cuisine, McAlister's Deli for sandwiches, Sumo's for Chinese food, Tito's Taqueria for Mexican food truck style, and Sumo Japanese Steakhouse and Sushi Bar for Japanese cuisine.