Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Rogers, AR. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 200 East New Hope Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
673 reviews
5 stars
303
4 stars
150
3 stars
99
2 stars
39
1 star
82
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, often exceeding 15-30 minutes, leading to frustration.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and forgotten sauces, contributing to customer dissatisfaction.
Food Quality
Feedback on food quality was mixed; while some enjoyed specific items, others reported cold or poorly prepared food.
Staff Behavior
Customer experiences with staff varied, with some praising friendly service while others noted rudeness and unprofessional behavior.
Management Issues
Several reviews suggested a need for better management and training, particularly during evening shifts, to improve overall service.
- EMEmily MayenSep 14, 20251.0I placed an order around 4:20, it was estimated to be delivered around 4:26. It was not. I gave time and patience just incase it was full. I couldn’t see from where I was if it was or wasn’t, (it wasn’t) I finally got my food at 4:53. I really just wanted a treat and some food after my work shift but this was just ridiculous. You guys are usually so fast, what’s going on?
- SPSterling PriceSep 14, 20251.0I've had more problems at this Sonic than at all other locations put together. Most recently, I ordered, and 20+ minutes later had still not received my order. I used the call button to check on it and was told that my order had been dropped in the kitchen (whatever that means) and they'd get it out to me asap. I assumed that means I would at least get fresh and hot food that they remade, but no. It was barely warm and had obviously been sitting on a shelf for 20+ minutes and they didn't bother to remake it. I didn't eat there because I was late due to waiting so long, and didn't find out the food was cold until too late. I'm just going to stop using this location. Unfortunate because it is a really convenient location for me but I'm done with them. This was only one of many incidents. They need to be under new management, badly. Sonic, as I look through the comments for this location they have lots of 1 and 2 star reviews for various issues. Whatever you're doing to correct it obviously isn't working.
- ARAlejandro RamirezSep 13, 20251.0This place 8/10 times forget the marinara sauce with my mozzarella sticks. Who just eats mozzarella sticks? Get it together.
- BCBill CauseyAug 5, 20255.0Good ice tea and onion rings
- SDSand DJul 20, 20255.0I was shocked to see one and two star reviews ?? This Sonic is further from my house then the other two sonics in town and I prefer this Sonic. They make the best master shakes. The only complaint I have is they always forget the cherries 🍒 on top. But maybe mine isn't supposed to come with one. ? Very nice and polite young men.